Systems Engineer

Who We Are

Every organization runs on intelligence: years of accumulated knowledge, decisions, and context. As AI takes on more of that work, companies face a choice: rent that intelligence from vendors who keep the data, the context, and the results, or own it.

OpenTeams exists to make ownership possible.

Founded by Travis Oliphant, creator of NumPy and SciPy, and built by people with deep roots across the open-source ecosystem, including NumPy, SciPy, PyTorch, and Jupyter, we help enterprises and governments build AI they control, govern, and evolve themselves.

If that sounds like your kind of work, we'd like to meet you.

Senior Infrastructure Engineer - AI/ML Platform

Location: U.S - Remote Work Authorization: U.S. citizenship required Clearance: Active clearance not required at hire. Must be able to obtain and maintain a Secret clearance. Salary Range: $85,000 - $120,000 USD, dependent on experience and location

About the Role

We’re looking for a Systems Engineer to join our platform support team. This is a role for someone early in their infrastructure career who wants real ownership of production systems and is willing to earn it by being the person others can count on.

The work runs across two streams:

• Internal Platforms: Systems OpenTeams itself runs on — identity, cloud, internal applications, website.

• Project Support: Backing up infrastructure engineers on platforms we build and operate for customers, including government programs.

Both streams start at the front line. As you build context, scope grows toward environment builds, deployment configuration, and eventually owning pieces of a platform outright.

This is a fully remote, U.S.-based role working with a distributed team that relies heavily on asynchronous communication.

Key Responsibilities

Internal Platforms

• Own the internal request queue: triage, resolve, escalate, and track requests

• Administer Google Workspace and identity systems (accounts, groups, SSO, onboarding/offboarding)

• Support cloud infrastructure provisioning and maintenance (AWS or equivalent)

• Deploy and operate internal applications on Kubernetes using Helm and ArgoCD

• Maintain the internal OpenTeams website (Astro + EmDash) including pipelines, DNS, and publishing support

• Build and maintain monitoring and alerting, reducing noise rather than adding to it

• Handle security and access hygiene: patching, MFA, access reviews, endpoint configuration

Project Support

• Handle incoming issues from customer teams: reproduce, gather logs, resolve or escalate

• Execute deployment and maintenance runbooks against customer environments

• Track issues through closure and maintain accurate customer-facing status

• Assist with hardening and compliance work (configurations, evidence gathering, documentation)

• Grow into environment builds, configuration changes, and platform ownership

• Share learnings across internal and customer systems

Across Both

• Participate in incident response and contribute to system-focused postmortems

• Collaborate with a fully remote, distributed team using asynchronous communication

Required Skills & Experience

• 1–3 years in IT support, systems administration, or infrastructure work

• Comfortable in Linux and command line (filesystems, logs, systemd, SSH)

• Understanding of networking fundamentals (DNS, DHCP, HTTP/TLS, VPNs, firewalls)

• Scripting ability in Python and/or Bash

• Comfortable with Git and pull request workflows

• Exposure to at least one major cloud provider and containers

• Experience administering SaaS tools (Google Workspace, Slack, etc.)

• Strong written communication skills for tickets, PRs, and documentation

• Service orientation and willingness to learn

• U.S. citizenship and eligibility for security clearance

Preferred Qualifications

• Working knowledge of SQL and relational databases

• Hands-on Kubernetes experience (kubectl, Helm, logs/events)

• Exposure to GitOps tooling (ArgoCD, Flux) or CI/CD pipelines

• Infrastructure-as-code experience (Terraform, Pulumi, Ansible, etc.)

• Familiarity with identity/SSO standards (OIDC, SAML, Keycloak)

• Experience with monitoring tools (Prometheus, Grafana, OpenTelemetry)

• Frontend/static site experience (Astro, headless CMS)

• Familiarity with Python data science ecosystem or JupyterHub

• Security+ or comparable certification

• Exposure to regulated/government environments (RMF, NIST 800-53, FedRAMP)

• Open source contribution of any size

Grow With Us

At OpenTeams, growth isn’t just about the company—it’s about you.

We believe the best careers are built at the edge of your potential. Here, you’ll work alongside pioneers of AI, solving problems that matter: making AI more transparent, ethical, and empowering.

Opportunities aren’t limited by geography. You’ll collaborate with global experts, contribute to open source projects, and stretch your skills daily.

We offer:

• 100% employer-paid medical premiums for employees

• Self-managed PTO with a minimum time off requirement

• Career framework for recognition and growth

• A diverse, global team committed to transparency and mission