🚀 The Role

We’re hiring an Attendee Support Specialist to assist and execute tasks related to event registration customer service.

You’ll handle incoming calls, emails, and online chats from attendees, clients, hotels, and team members, while also pulling reports and supporting projects as assigned. This role is central to delivering seamless event experiences and ensuring every attendee feels supported.

📋 You Should Have

2–3+ years of experience in a relevant role (technical customer service preferred)
Experience with tools such as Cvent, Rainfocus, Stova (Aventri, eventcore, MeetingPlay), and Swoogo
Proven ability to accurately and efficiently assist event attendees in issue resolution
Bachelor’s degree preferred

📋 Essential Responsibilities

Resolve attendee issues independently using event operations knowledge and historical expertise
Deliver exceptional customer service via phone, email, and other support channels
Maintain thorough knowledge of event details, registration platforms, and customer service tools
Provide recommendations for customer service best practices and process improvements
Streamline team resources and documentation, especially for large-scale events
Support event leads and project managers with assigned tasks and projects
Organize and relay information effectively using company tools
Actively participate in team and department meetings
Handle proprietary and confidential information with discretion
Identify opportunities for operational improvement and take ownership of enhancements

✅ Qualifications

Strong critical thinking, analytical, organizational, and problem-solving skills
Ability to prioritize and manage multiple projects/events in fast-paced environments
Excellent verbal and written communication skills, including active listening
Professionalism in communication, responsiveness, reliability, and appearance
Adaptability to changing priorities and short timelines
High level of confidentiality when handling sensitive information
Strong project management skills; ability to work independently and collaboratively
Resourcefulness and initiative with self-directed learning
Ability to quickly learn and navigate new systems and tools
Proficiency in Microsoft Office Suite (Outlook, Excel, OneNote); advanced Excel preferred
Ability to interpret and apply written/verbal instructions in varying situations

✈️ Travel & Flexible Schedule

May require travel to attend events (air travel, overnight stays)
Occasional work outside standard business hours

💰 Compensation

Starting salary: $62,000 – $66,000
Based on national market compensation analysis
Actual salary depends on training, transferable skills, work experience, business needs, and market demands

🎁 Benefits & Perks

Full-time position
Opportunities for growth and development
Health & Dental Insurance (choice of plans)
100% employer-paid short-term disability and life insurance
Option to elect additional life insurance and LTD insurance
Paid parental leave
Flexible spending accounts (pre-tax contributions)
401(k) with employer match
Flexible work schedules
Generous time off

🌍 Diversity & Inclusion

Not sure if you should apply? At Opus Agency, we are dedicated to building a diverse, inclusive, and authentic team. If you’re excited about this role but don’t meet every qualification, we encourage you to apply anyway. You may be the right candidate, or we may have another role that better aligns with your skillset.

⚠️ Other Notes

Physical requirements: primarily sitting, occasional standing/walking; may require travel
Duties and responsibilities may change at any time without notice
Employment is “at will”
Employer participates in E-Verify to confirm work authorization
Opus Agency does not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity/expression, age, veteran status, disability, or other legally protected characteristics

Attendee Support Specialist