Administrative Assistant

We are searching for a detail-oriented, self-motivated individual to fill the role of Administrative Assistant. A qualified candidate will be expected to:

• Customer service duties.

• Data oriented.

• Administrative duties.

• Phone handling.

• Technician skills.

• Coordination, and management.

Key Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity. 

• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

• Assure that all Penske Rental units are maintained and prepared for customers.

• Ensure parts are available for scheduled work.

• Hold vendors accountable for quality and adherence to schedule for outside work.

• Provide customer service, assuring customers are satisfied and will return for additional business.

• Maintain shop productivity by optimizing the work plan.

• Coordinate with district billing clerks as necessary.

• Other projects and tasks as assigned by supervisor.

Skills, Knowledge and Expertise

• 2 years of customer service experience required.

• At least 1 year of hands on mechanical experience required.

•  2 years of supervisory experience preferred.

• At least 2 years of service department administration preferred.

• High School diploma or equivalent required.

• Associates Degree, Technical School Degree, or Bachelors Degree preferred.

• Prior experience with service scheduling programs and diagnostic programs preferred.

• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management.

• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.

• Regular, predictable, full attendance is an essential function of the job.
  

About OutToday.com

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.