Support Engineer

About The Company

Panoptyc uses AI and manual review to detect theft at 5,000 markets in the US. They serve well-known global brands like Walmart and Amazon and are on track to serve 20,000 locations in the next 18 months.

Panoptyc has grown rapidly for the last 2 years and is looking to expand its engineering team with global talent.

This is an amazing opportunity to get hands-on with a heavily used application, front and back of the stack, and involvement in CI config and test strategy.

Join an Engineering Team led by an Ex-Triplebyte Engineering Manager and level up!

The Opportunity

You’ll jump-start your career with us by taking ownership of these key responsibilities:

Maintain, design and build new and existing features using Angular, C#, and .NET
Deploy code/updates manually
Help in setting up the CI/CD pipeline
Triaging and fixing issues
Work directly under the Head of Engineering in creating solutions and solving problems.
Participate in code reviews and one-on-one with the Head of Engineering.
Collaborate across the teams in Panoptyc to understand what we are building and why we are doing so.

Who Is Our Ideal Candidate?

At least 2-3 years of experience working as a Support Engineer
Willing to work from 9 AM to 6 PM Eastern Standard Time
Extensive software engineering experience for web-based applications in a fast-paced environment

Hands-on experience developing and utilizing RESTful APIs

It is preferred that you have hands-on experience with Angular with Typescript and C# and .Net Technologies

Someone with an understanding of multiple modern languages is preferred.

Strong understanding of various programming concepts and how they can be applied when building complex systems

You understand the importance of well-documented code and are happy to hear that half of this job will be writing tests and documentation
Excellent command of the English Language (written & spoken)
Detail-oriented – pays attention, especially to the minor details of tasks
Embrace ambiguity – when you don't know how to do something, you ask Google.
Low ego – if you don't know the answer, you ask questions. You aren't afraid of anybody knowing what you don't know.
Honest – even when the truth isn't great, you speak it. If you had an off day, or your manager is wrong, you say so.

Job Details

Full-time status (40 hours per week)
Able to work during the US Eastern time zone

Compensation and benefits

Monthly Compensation: Php 150,000.00 to Php 200,000.00 (depending on experience)
Paid Time Offs*
Medical Reimbursement*
Service Incentive Leaves*

*once eligible