At Practice Better, we believe practitioners and their clients deserve better. We’re changing how health and wellness practitioners work by building a modern EHR designed to support their clients' health and their practice.

We’re on a mission to help millions of practitioners build the independent practice of their dreams. Founded in 2016, we’re built by practitioners, for practitioners. In 2023, we acquired That Clean Life, the #1 nutrition planning software for nutrition-based care. With tens of thousands of customers in 70+ countries worldwide, we’re honored to be the EHR of choice for practitioners in private practice. And we’re just getting started.

Job Title: Software Engineer - DevOps
Location: Candidate must be located in Canada. Our office is located in Toronto, ON, Canada, but the role is remote/hybrid/flexible.
Reports to: Director, Engineering

About the role:

We are seeking a motivated Software Engineer with an interest in DevOps and Security to join our growing Engineering team. In this role, you will have the opportunity to grow your DevOps and security skills while applying your software development background to build and maintain our cloud infrastructure, CI/CD pipelines, and deployment processes that support our all-in-one practice management platform and emerging agentic AI solutions. You'll also play a key role in implementing security best practices and maintaining compliance with security frameworks such as ISO standards. You will collaborate with cross-functional teams (Engineering, Product, and Design) to ensure reliable, scalable, and secure systems that enable our development teams to deliver innovative results to our customers efficiently.

If you are a driven, results-oriented Software Engineer who is curious about infrastructure, automation, DevOps practices, and security, and thrives in a fast-paced, collaborative environment, we encourage you to apply for this exciting opportunity to expand your skill set.

What you'll do:

Design, implement, and maintain cloud infrastructure using Infrastructure as Code (IaC) principles for applications and agentic AI solutions
Build and optimize CI/CD pipelines to enable fast, reliable, and automated deployments for traditional applications and AI workloads
Implement and maintain security best practices across infrastructure, applications, and AI systems
Monitor system performance, availability, and security across all environments including AI solution deployments
Support compliance initiatives with security frameworks such as ISO 27001 and other industry standards
Implement and maintain containerization strategies using Docker and orchestration platforms
Manage and optimize AWS cloud resources, including cost optimization and resource scaling
Establish and maintain monitoring, logging, and alerting systems for proactive issue detection across applications and AI systems
Remediate security issues and vulnerabilities for infrastructure, applications, and AI solutions
Automate repetitive tasks and processes to improve team efficiency and reduce human error
Collaborate with development teams to improve application and AI solution deployability, observability, and security
Participate in incident response and post-mortem analysis to continuously improve system reliability
Maintain backup and disaster recovery procedures with security considerations
Support multiple environments (development, staging, production) with consistent and secure configurations for all solutions

What You'll Bring:

2-4+ years experience in software development with interest in or exposure to DevOps and security practices
Strong programming skills (C#, TypeScript, or similar languages preferred)
Experience with cloud platforms (AWS preferred) or eagerness to learn
Familiarity with version control systems (Git) and collaborative development workflows
Basic understanding of containerization concepts (Docker) or willingness to learn
Interest in automation, infrastructure, deployment processes, and security
Understanding of security fundamentals or eagerness to learn about application and infrastructure security
Interest in agentic AI and AI solution deployment

Who you are:

A problem-solver who's excited to tackle infrastructure challenges
An engineer who can identify bottlenecks and work towards implementing solutions
You consider yourself a craftsperson who values automation, documentation, and reproducible processes
You thrive in fast-paced, collaborative environments
You are a strong communicator who can explain technical concepts to diverse audiences
Open to constructive feedback and continuous learning
You believe in "automate everything" and "fail fast, learn faster" principles
Ability to work effectively under pressure during incidents and deployments

Nice to Have:

Experience with Infrastructure as Code tools (Terraform, CloudFormation, or similar)
CI/CD pipeline experience (GitHub Actions, Jenkins, or similar)
Monitoring and logging tools experience (DataDog, CloudWatch, ELK stack, or similar)
Understanding of networking, security, and database administration concepts
Experience with .NET application deployment and optimization
API development and microservices architecture experience
Database administration and optimization (MongoDB, SQL)
AWS or other cloud platform certifications

Our Tech Stack:
AWS (Lambda, S3, SQS, ECS, CloudWatch), Infrastructure as Code (Terraform/OpenTofu), CI/CD (Jenkins/GitHub Actions), Monitoring (DataDog), .NET & NodeJS applications, MongoDB, Docker, Windows & Linux

Our Perks and Benefits:

Unlimited Vacation: We believe you can be highly productive and still have plenty of time for life outside of work.
Generous health benefits plan: Coverage starts from Day 1 and includes vision & dental.
RRSP/401K matching program for retirement savings.
Sprout Family: Receive personalized support for the family-building process, accessing top-quality care. Schedule a consultation with Sprout's Team for guidance, education, coaching, and assistance in finding a top provider, addressing medical, legal, or regulatory concerns throughout your journey. Currently for Canadian Employees Only
Inkblot: Access to one of Canada's leading digital mental health companies, focusing on offering secure online video counselling through our corporate mental health programs and individual counseling services. Currently for Canadian Employees Only
Choose your device: Are you Team Windows or Apple? You shouldn't have to compromise, especially if you work more efficiently on a specific operating system. When you join us, you get to pick!
Home Office Allowance: $500/year to ensure your home office is set up for optimal comfort and productivity.
Health & Wellness Allowance: $750/year to support your health & wellness-related goals and hobbies.
Learning & Development Allowance: $1000/year to explore a new skill, attend a conference, read some new books, etc.
Fully Remote: Work from the comfort of your own home with the choice to access our downtown Toronto office for a change of scenery.
Events & Free Lunches: We prioritize weekly team bonding and monthly company-wide social events with a lunch stipend. We pride ourselves on maintaining a culture where everyone feels engaged, inspired, and excited to come to work every day.

Practice Better is an equal-opportunity employer. When you apply for a role at Practice Better, your application will be considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We are committed to providing accommodations for applicants with disabilities during the application and interview process. If you require assistance or accommodations due to a disability, please let us know.

We know there is no perfect applicant for any role. So, whatever your path, we’re glad it brought you here. We encourage you to apply if you think you’re right for the role.

Software Developer - DevOps