Systems Administrator

About the PWHL 
The Professional Women's Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a workplace and league culture rooted in integrity, innovation, and inclusion - on and off the ice. 

Position Summary 
The Systems Administrator plays a critical role in keeping the League's technology running smoothly, supporting the people and systems that power PWHL's day-to-day operations. Reporting to the Director, Information Technology and working closely with the Business Operations team, this role blends hands-on IT support with systems administration, focusing on Microsoft 365 and Okta environments, end-user device management, and cybersecurity fundamentals. It's a great fit for someone who enjoys solving problems, supporting people, and building strong foundations as the League continues to grow.  This posting is for a newly created position.  The pay range for this position is $70,000 to $77,000 annually. 

Key Duties & Responsibilities 

Systems Administration & IT Support 

• Provide tier 2 technical support to PWHL staff for hardware, software, network, and cloud-based service issues 

• Configure, deploy, and manage end-user devices (desktops, laptops, mobile devices) using Intune 

• Troubleshoot hardware and software issues, ensuring minimal downtime for staff 

• Provide technical support for business applications and assist employees with IT-related issues 

• Manage the relationship with the League's helpdesk partner, ensuring timely resolution of IT support requests and escalating issues as needed 

• Assist with user account management, email setup, and administrative tasks related to cloud and enterprise applications 

• Other duties as assigned 

Network & Cybersecurity Support 

• Identify and troubleshoot network issues, escalating to and collaborating with third-party vendors as needed 

• Assist in implementing security best practices, including patch management and system updates 

• Support cybersecurity initiatives, such as access control, endpoint security, and phishing prevention 

• Monitor and report on IT security incidents and vulnerabilities 

Device Procurement & Management 

• Oversee the procurement, issuance, and collection of company devices, such as laptops, tablets, and peripherals 

• Maintain an inventory of IT assets, ensuring proper tracking and compliance 

• Perform basic hardware setup and software installation for new employees 

• Ensure all devices are properly secured, configured, and updated according to company policies 

Required Qualifications 

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field 

• 3+ years of experience in IT support, systems administration, or a related field 

• Hands-on experience administering Microsoft 365 and Okta, or comparable enterprise identity and productivity platforms 

• Experience with general IT administration, including business software, enterprise applications, and cloud-based services 

• Familiarity with network troubleshooting and IT security best practices 

• Experience in IT asset management and device procurement 

• Strong problem-solving skills and ability to work independently 

• Excellent communication and interpersonal skills to assist non-technical users 

• Detail-oriented and highly organized in managing IT assets 

• Flexibility to work evenings, weekends, and travel as required 

• This position may be based in either the United States or Canada. Applicants must be legally authorized to work in their country of residence on a full-time basis. 

Preferred Qualifications 

• Experience working with third-party IT vendors for network and security support 

• Familiarity with remote desktop support tools and ticketing systems 

• IT certifications such as CompTIA A+, Security+, or Microsoft certifications (MS-900, MD-100) 

• Experience with scripting (PowerShell, Python, Bash) for automation 

• Exposure to cloud platforms such as Azure, AWS, and/or GCP 

• Understanding of cybersecurity principles and best practices 

• Flexibility to work evenings, weekends, and travel as required 

Flexibility & Travel
Candidate must be able to work remotely, with flexibility to work evenings, weekends, and travel to markets in the U.S. and Canada as required.

The Professional Women's Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or Veteran status, or any other protected class. 

A background check will be conducted once a successful candidate is identified. 

Job Questions:

1. Briefly describe a time you diagnosed and resolved a complex technical issue with minimal supervision. What was your process and what was the outcome?

2. Describe your hands-on experience administering Microsoft 365 and Okta (or a comparable identity/productivity platform). What did you own end-to-end?

3. Describe a time you managed competing IT priorities or vendor relationships under a tight timeline

4. Can you share an example of implementing a security best practice (patch management, access control, phishing prevention, etc.)?

5. Are you fully aligned with the published compensation range and understand that it's non-negotiable?

6. This position may be based in either the United States or Canada. Are you legally authorized to work on a full-time basis in either the United States or Canada without requiring current or future employer-sponsored work visa sponsorship?