Solutions Account Manager

RainFocus, one of the most innovative software companies, is in search of an exceptional Account Solution Manager.

About RainFocus

RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.

About the Role

Join our dynamic team as an Solutions Account Manager, playing a pivotal role within the RainFocus sales team.  Reporting to the Director of Global Sales Engineering, you will collaborate closely with strategic accounts to propel adoption of the RainFocus' product, unlock revenue opportunities, and maintain client relationships.

Essential responsibilities:

• Oversee client Tier 3 event program for net new RainFocus clients

• Implement, configure and document the build of each event and the event lifecycle

• Demonstrate comprehensive RainFocus platform product knowledge

• Manage new account implementations and onboarding

• Nurture relationships with key client contacts who wield significant influence on adoption

• Conduct account reviews to assess progress, pinpoint areas for enhancement, and curate key client metrics to meet client’s goals

• Devise strategies to boost user adoption and platform usage 

• Consult on industry best practices to achieve client’s objectives

• Document, route, and track client feature requests; deliver quarterly updates to clients

• Generate client deliverables such as implementation plans, SOPs, and product adoption reviews

• Work closely with Sales Directors for named account assignments

• Manage activities and serve as a liaison between the client and various departments within RainFocus, including product, sales, client services, and marketing

• Contribute to internal departmental process documentation

Qualifications:

• Bachelor’s degree or equivalent professional industry experience preferred

• 5-10 years of experience in the events industry

• Expert knowledge of online registration software

• Proficiency in cultivating client relationships

• Ability to work autonomously and handle multiple projects concurrently

• Effective communication skills with clients and internal team members

• Willingness to travel up to 25% of the time

Location

This remote role can be located anywhere in the United States of America.

Why work at RainFocus?

At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.

As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. 

What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!