Integrations Specialist

About Us!

Founded in 2002, Raptor has partnered with more than 60,000 schools in 55 different countries, including 5,300+ K-12 US school districts, to provide integrated visitor, volunteer, attendance, dismissal, emergency management, and safeguarding software and services covering the complete spectrum of school and student safety.

We are passionate about our mission to protect every child, every school, every day!

About the Role

As an Integration Specialist, you will be responsible for performing data and software integrations with existing clients to streamline the Raptor Technologies’ application processes. 

Responsibilities 

• Consulting with clients following the sale to collect data and other information required to customize software and data integrations.

• Creating a project plan for each client, detailing the tasks that need to be completed for the timely integrations of software and data applications.

• Communicating with clients throughout the software integration process to obtain feedback and approval.

• Customizing software and data integrations based on clients’ individual needs and specifications.

• Providing client support with data validation or integration testing.

• Identify potential risks with an integration and providing resolutions.

• Conduct virtual trainings for clients on performing our integrations. 

• Updating key stakeholders on any deliverable or project milestone completions.

• Act as a subject matter expert on integrations for all departments and collaborators. 

Qualifications

• Bachelor’s degree in a Business related or technical field. 

• 2+ years of relevant experience in a project management and customer centric role.

• Must be detail oriented and have the ability to think technically.

• Excellent deductive reasoning skills.

• Strong soft skills are a must.

• Customer centric.

• Understanding of Software Integrations is a plus.

• The following experience is strongly preferred: SQL scripting, data migrations, webhooks, integration patterns and protocols such as REST, SOAP, SFTP, and EDI

What's in it for you? 

• You join the gold standard in school safety software. 

• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. 

• You will work with diverse teams made up of some of the best minds in the industry.

• You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. 

• You will have access to a robust benefits package that includes: 

  • Remote-first philosophy 

  • Flexible paid time off 

  • Paid parental leave 

  • 11 Paid holidays per year 

  • Workplace flexibility 

  • Affordable health coverage (medical, dental, vision), paid 100% for employee only medical 

  • 401(k) employer contribution to help you plan for the future 

  • Company paid life insurance, STD, and LTD 

  • Pet insurance

Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.