User Experience Researcher & Designer

The Role

We are looking for a self-organizing and autonomous User Experience professional who wants to create successful products from the ground up and help define the future of our product and business.

How We Work: The Product Operating Model

• Working in a cross-functional product trio (Product Manager, Tech Lead, Product Designer).

• We focus on outcomes, not outputs.

• We believe in formal experimentation and evolutionary design—we ship to learn, and we want to iterate based on data, not opinion.

Key Responsibilities

1. Discovery& Research (80%)

• Lead Discovery: Plan and execute generative and evaluative research methods (user interviews, contextual inquiry, surveys).
  

• Workshop Facilitation: Run dynamic workshops with stakeholders and users to uncover needs, pain points, and opportunities.
  

• Information Architecture (IA): Master the complexity of our CRM data. You will define how users navigate and find information, ensuring our structure scales as the product grows.
  

• Synthesis: Translate fuzzy user feedback into clear, actionable insights (User Journeys, Service Blueprints, Empathy Maps, etc…).

2. Prototyping& Definition (20%)

• Wireframing & Prototype: Create rapid wireframes, user flows, low-fidelity mockups, and prototypes to test hypotheses.
  

• Concept Validation: Put rough ideas in front of users quickly to validate viability and desirability before we write a line of code.
  

• Collaboration: Work side-by-side with engineers to ensure feasibility and with Product Managers to ensure desirability & viability.
  What We Are Looking For
  

What We Are Looking For

• Experience: 3+ years of experience in UX Design, UX Research, and Information Architecture, preferably in B2B SaaS or complex enterprise software.
  

• "Self-Starter" Mentality: You don’t wait for permission or a ticket to start working. You identify gaps in our understanding and go fill them.
  

• IA Mastery: You are not intimidated by complex data relationships. You enjoy organizing chaos into clarity.

• Research Toolbox: You are comfortable running a workshop for 10-30 people or a 1:1 interview with a VP of Sales or Board level director.

• Functional Design Skills: Proficient in Figma, Miro, or similar tools. You can build a clean wireframe that communicates interaction design clearly for engineers to implement.

• Experimentation Mindset: You understand that the first version is rarely the right version. You are comfortable shipping MVPs to gather data.

• Strong Cross Team Communication Skills: Able to communicate clearly with internal and client Stakeholders as well as Users and Engineers to help build the right product and features.

Company Benefits

• Competitive salary

• Full time, permanent role

• We are open to considering flexible working requests

• £750/ year training bursary - do anything you like, we won’t ask!

• 90% Remote working

• Ideally suit someone looking to work in a start-up or SME/high growth environment!

Interview Process

1.) Initial Intro call 30 mins

2.) 1hr deep dive interview with myself and our architect