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People Operations Manager


We’re looking for a People Operations Manager to join our Operations team. You will be involved in the whole employee life-cycle and take over different projects that touch different topics such as engagement, DEI or benefits. By being involved in every aspect of the employee journey you will have a direct impact on the company's growth and further development. You will be reporting to the People Operations Lead. 

Full-time - 100% remote - Location: Serbia

  • This is a remote position, but we cannot hire outside of Serbia for this position. 

  • Rasa cannot provide work authorization (visa sponsorship) for this position.


We’re a startup, so you’ll have to be comfortable rolling up your sleeves and doing whatever is required to support our mission. We’re hiring a People Operations Manager to ensure we have the best employee experience provided to our employees as well as our candidates globally. The role plays a key part in our organization to be able to create an inclusive work environment and deliver the best support possible in every aspect of the employee cycle across the company. As a People Operations Manager, you'll make an impact on your team by:

  • Being the go-to person for employment topics on a day-to-day basis for all our entities with a main focus on Serbia.

  • Guiding employees through the whole employee lifecycle, such as onboarding, payroll, offboarding, administration and visa-related requests.

  • Being responsible for managing and updating of our internal people systems (e.g. BambooHR).

  • Helping build and implement a system to support an inclusive and diverse community throughout the company. 

  • Be a part of different people projects (e.g. engagement topics) 


You're passionate to create the best employee experience possible by taking ownership of different invitations and want to foster an inclusive work environment. 

  • You’re an expert of the employment laws in Serbia

  • You have experience managing payroll

  • Experience in working with an HRIS, preferable with BambooHR

  • Exceptional communication skills - you are able to communicate effectively and build relationships at all levels of the organization

  • Good stakeholder management skills

Please keep in mind that we are describing the background that would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!


This role sits within our Operations department, which is managed by our VP, Operations. This role will be lead by our People Operations Lead. While you are located in Serbia you will still collaborate with stakeholders across the company and different locations, including the UK, US, Germany and France. 


  • Flexible hours and a dedicated remote budget

  • A stipend for professional development & 6 paid education days to help you grow within your role

  • 26 days of PTO + paid sick leave + paid public holidays

  • A Macbook, and other tech to help you do your job

  • We have regular remote team events, as well as an annual company-wide offsite

  • Private Health optional

  • Equity options

You can find more information about our benefits per location here: Rasa Perks & Benefits


Rasa is the leader in generative conversational AI, empowering enterprises to optimize their customer service processes and reduce cost, by enabling next-level AI assistant development and operation at scale. Combining pro-code and no-code options, our platform enables cross-team collaboration for smarter and faster AI assistant building to accelerate time-to-value significantly. Our unique approach transparently leverages a LLM-native dialogue engine, that makes Rasa a reliable and innovative partner for enterprises seeking to significantly enhance their customer interactions with seamless conversational experiences. Rasa provides the data privacy, security, and scalability needed by our Fortune 500 enterprise customers. Rasa is privately held, with funding from Accel, Andreessen Horowitz, and Basis Set Ventures.

Rasa is an equal opportunity employer. We are still a small team and are committed to growing in an inclusive manner. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.

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