Support Specialist, Operations (Radar)
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Support Specialists, Operations is responsible for helping R365 customers with all Radar software operations including Radar Core, GL Sales, AP, Inventory, Recipes, Advanced Labor Scheduling and more. They manage pertinent customer communications through tickets, live chats, and zoom calls.
How you'll add value:
Prompt customers for information necessary to troubleshoot problem reports
Reach out to customers by phone and / or screen share as necessary to understand problem reports
Identify solutions to problem, reports and deliver them to customers
Help customers understand core Radar software operations as well as Advanced Modules including GL Sales, AP, Inventory, Recipes, Advanced Labor Scheduling and more
Route non-support customer issues to appropriate teams and team members
Diagnose and document software defects and escalate them to Development
Participate in live chats
Manage personal queue of customer tickets
Identify gaps in company self-help documentation
Train and mentor new team members at the request of Support management
Other duties as assigned
What you'll need to be successful in this role:
Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred
Restaurant industry experience
Working knowledge of Ctuit Radar.
Strong understanding of general business principles
Excellent problem-solving skills
Strong customer service skills
Clear and effective oral and written communication
Strong grasp of software and internet technologies
R365 Team Member Benefits & Compensation
This position has a salary range of $25-$31 per hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
Comprehensive medical benefits, 100% paid for employee
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
$25 - $31 an hour
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.
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