Technical Writer

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Technical Writer is responsible for producing Training Documentation (both Customer facing and internal), Scripts for R365 Academy Training Videos, and other training related materials/deliverables (Tooltips, Guides, In-app Notifications etc.).  This involves managing a backlog of requests, product research, SME interviews, editing and publishing the finished product.  The Technical Writer is self-motivated and loves a good challenge.

How you'll add value:

• R365 Support Center        

• o   Update and maintain existing documentation

• o   Work with Product Managers, Support Team, and Implementation Team to produce documentation for new Modules and Features

• o   Track and analyze Support Center usage analytics and article views and provide regular analytics reports

• R365 Support Team

• o   Gain a ‘pulse of the Customer’s needs’ by working with our world-class Support Team on a regular basis

• o   Provide proactive (and when necessary, reactive) updates to documentation and produce content for customer communications

• R365 Academy

• o   Create, Update and Maintain R365 Academy training content using technical writing skills (scripts), basic HTML, Photo editing (Photoshop/SnagIt), and content management systems (Wordpress, AWS, Freshdesk)

• R365 Customer Community

• o   Moderate the Customer Forum and produce Forum Posts and regular Partner spotlights

• o   Assist Marketing Team by producing blog content to be featured in Marketing communications and the R365 Community

• Plan, develop, organize, write, and edit operational procedures

• Regularly meet with different business units to produce documentation and training materials

• Ability to capture, craft, edit, modify, and publish images / gifs to support written documentation

• Analyze existing documentation to maintain continuity of style and content

• Manage updates and revisions to documentation in a timely manner

• Other duties as assigned

What you'll need to be successful in this role:

• Proven experience working in a technical writing position

• Excellent written and verbal communication skills

• Proficiencies in Microsoft Office Suite, Freshdesk Solutions, Wordpress and Community Forum software solutions

• Strong attention to detail with ability to write in explanatory and procedural styles for multiple audiences

• Experience working with and/or writing HTML & CSS

• Ability to work on your own or with a team to reach established goals and metrics

• Experience with Adobe Photoshop / TechSmith SnagIt or similar image/photo editing software

• Experience in Technology, Accounting or Restaurants

• Bi-lingual English and Spanish is a plus

• A genuine desire to help team members and customers with an attitude of positivity and helpfulness

R365 Team Member Benefits & Perks

• Compensation: Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. This position has a salary range of $75K-$88K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location.

Along with the compensation we provide the following marketing leading benefits and perks:

• Ability to work remote or hybrid

• Comprehensive medical benefits, 100% paid for employee

• 401k + matching

• Equity Option Grant

• Unlimited PTO + Company holidays

• Wellness initiatives

Why join our amazing team?

• We're a community that prides itself in creating innovative solutions and producing quality work

• Our product is the secret ingredient that makes a real difference to restaurants nationwide

• The open concept work environment that we've created is causal, collaborative, and cultivates communication

• #BI-Remote

$75,000 - $88,000 a year

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.