Payments Operations Manager

At Reverse Tech, we are on a mission to create, launch, and scale digital product brands in the health and wellness space. Our goal is ambitious – we aim to help 10 million people improve their health by 2026 through hyper-targeted, mass-scale brands. We specialize in subscription-based business models and pride ourselves on being results-focused, with no big egos, just big data. 

What We Want to Achieve:

Our vision is to discover novel self-serve solutions to the world's greatest health problems, all while adhering to our core values. We are looking for a Payments Operations Manager to join our Reverse Tech remote team.

Requirements

• You will play a crucial role in building and scaling our operations team. 

• You'll work closely with senior stakeholders across all of Reverse Tech, contributing to our mission of improving lives and changing the world through innovative digital solutions. 

• What you will be doing Manage payments operations and monitor all related activity, investigate/resolve discrepancies and suspicious activities. 

• Subscription Management ensuring seamless recurring billing processes, reducing payment failures, and enhancing subscriber retention.

• Perform data analysis to develop insights, identify growth and risk mitigation opportunities on the payments side. 

• Define OKRs, KPIs, SLAs and performance standards aligned with strategic needs to ensure results are delivered. Work cross-functionally with a number of teams – including data, dev, growth, product, legal, finance, customer support, etc – to build integrations, products, drive process enhancements and resolve queries related to payments. 

• Project management of special projects and value-added programs in the operations area. 

• Build and own operational relationships with key partners such as our payment providers. Propose new product features or improvements, identify gaps, feature enhancements and opportunities. 

The perfect candidate:

• You are a payments expert with deep expertise in the subscription ecosystem and at least, 5 years of experience working as a PM leading core products. 

• Knowledge of and experience with payment technologies and subscription based products (app, web). 

• You feel comfortable in a changing environment and adapt easily. There are many paths to success, lets go get it! 

• You challenge yourself and others. 

• You’re a go-getter person who wants to grow up and achieve goals. 

• Ability to solve complex problems, assess risks, and carry out well-structured, data-informed reasoning. 

• Strong communication and interpersonal skills. 

• Proficiency in English both written and oral is a must. 

• You are able to communicate and collaborate efficiently not only within your team, but also with other teams and all relevant stakeholders. 

• A “get things done” mindset. 

• You are highly organized, able to make thoughtful but quick decisions, and apply them in an efficient manner. 

• Proven ability to successfully drive small- to medium-sized projects with external partners and cross-functional internal stakeholders.

• Experience in owning and delivering business KPIs Independent: You don't need hand-holding to get things done but know when to ask for help. 

• Comfortable working outside of your comfort zone when you have to. 

• Focus on accomplishing big wins. 

Valuable Experience 

Aware and can make sense of industry metrics like LTV, AOV or CPA. Previous experience in e-commerce. Ability to use query languages to answer basic product questions. Ability to write simple scripts to demonstrate proof of concepts. Experience within a high-growth tech startup is a plus.

Our Values:

• Care: We support and stand by our team members in any situation, ensuring that no one is left behind.

• Extreme Ownership: We take responsibility not only for tasks under our direct control but for anything that impacts our mission's success.

• Identification: We take pride in being part of something bigger than ourselves, with the goal of changing the world by helping people get healthier.

• Communication: We value honesty and direct language, fostering a culture free of politics.

• Performance: We believe in providing full freedom while striving for top-notch performance from everyone.

• Trust: We value the words and qualities of our team members, fostering an environment of trust and respect

Benefits

What Our Team Members Get:

• 100% remote and flexible work hours

• Top notch equipment (MacBook Pro or PC, you decide)

• Full-time or freelance opportunities

• Learning from the best, including ex-Googlers and more

• Unlimited growth prospects

• Inclusion in a winning team

• Competitive compensation

• A fun, non-corporate atmosphere

If you're passionate about Payments, have experience in Payments Operations, and are ready to join a dynamic, global team, we encourage you to apply. Help us shape the future of health and wellness through technology.

Learn more about us at https://www.reverse.tech/ and apply today to become a key player in our exciting journey.

*This position is offered as a Remote option, reach out to us to evaluate the options according to your location.