Account Specialist (TikTok Shop & Amazon) - Day Shift, Remote

About the Role

We are hiring a TikTok Shop Specialist who will run client accounts end to end on TikTok Shop, and learn Amazon Seller Central and Vendor Central with structured training from our team.

You will own day-to-day platform operations, affiliate programs, GMV Max campaigns, inbound shipment planning under Fulfilled by TikTok (FBT), and weekly scorecard reporting.

The role suits someone who has worked inside TikTok Seller Center, understands the affiliate ecosystem, and is ready to build Amazon expertise as a second channel. You will collaborate daily with senior Amazon specialists, the founders, and creator-facing teammates.

What You Will Do

TikTok Shop Operations

• Manage TikTok Seller Center across listings, catalog, vouchers, promotions, and account health

• Set up and run new follower vouchers, brand coupons, and minimum-spend promotions

• Plan and execute Fulfilled by TikTok (FBT) inbound shipments: shipping plans, carton dimensions, label generation, delivery appointments, and tracking IDs

• Optimise storefront layout and category navigation for the target market

• Maintain SOP documentation for TikTok Shop ads and operations

Affiliate Program & Creator Outreach

• Run the affiliate program from creator sourcing to activation, working to commission rates depending on client and category

• Build and prioritise creator lists, verify eligibility, and remove non-eligible creators before client approval

• Manage open collaboration and targeted outreach, aiming for steady weekly creator activations while controlling cost

• Coordinate product seeding to approved creators

TikTok Shop Advertising

• Set up and manage GMV Max campaigns, including uploading authorised, affiliate, and newly created videos into the campaign

• Manage TikTok ads spend against ROAS targets, scaling selectively where performance is strong

• Complete seller probation requirements (including the seller probation quiz) to move accounts out of incubation

• Run operational setup for US TikTok Shop accounts where required, including VPN access for US-based platform work

Reporting & Client-Facing Work

• Build and maintain weekly scorecards covering GMV, new followers, voucher uptake, affiliate performance, ad spend, and ROAS

• Deliver weekly, monthly, and quarterly client reports that name the action or decision

• Support cross-channel reporting once Amazon training begins, including budget vs actuals and 12-month forecasts

• Attend client debriefs and contribute headline findings and next steps for your accounts

Amazon (Learning Track)

• Shadow senior Amazon specialists on Seller Central and Vendor Central work: listing optimisation, catalog, deals, promotions, and account health

• Progress to managing Amazon promotional calendars (Black Friday, Prime Day, Boxing Day, EOFY)

• Build proficiency in Amazon performance metrics (ACoS, TACoS, ROAS, CVR, ASP, NetPPM) and sales/inventory forecasting

• Pair with category leads on weekly client debriefs to absorb how Amazon decisions get made at RocketAMS

What You Will Bring

• Hands-on TikTok Shop experience inside Seller Center: listings, vouchers, affiliate program, GMV Max, and inbound shipments under FBT

• Experience building and managing creator or affiliate outreach at scale, including eligibility screening and commission negotiation

• Comfortable owning multiple client accounts and meeting deadlines without close supervision

• Advanced Google Sheets or Excel skills: dashboards, VLOOKUP / INDEX MATCH, SUMIFS, FILTER, pivot tables

• Strong analytical skills: able to read performance data and identify levers to pull

• Detail oriented, proactive, and willing to document your own processes

• Genuine interest in learning Amazon as a second channel (prior exposure a plus, not required)

What We Offer

• Hands-on training from senior Amazon specialists and direct mentorship from the founders

• Fully remote team working Australian hours (10:00 AEST start) with clear progression as we expand

Monthly Compensation

• Trainee (Level 1): AUD$900/month, 40 hours per week. Progression based on performance and readiness to manage accounts independently

• Level 2 (Full-Time): AUD$1,000–1,200/month, 40 hours per week. Reviewed quarterly based on number of clients managed and performance

Recruitment Process

• Applications must be submitted through the application link (submissions through other channels will not be considered)

• Shortlisted candidates will complete a recorded video interview followed by a practical assessment

• Successful candidates who reach the final stage may be placed into our talent pool, which we actively draw from as roles become available

• Opportunities may open immediately or over the coming weeks as client demand grows

Requirements

• Hands-on experience managing TikTok Shop (Seller Center, affiliate program, FBT inbound, GMV Max, vouchers)

• Strong forecasting, budgeting, and reporting skills in Google Sheets or Excel

• Ability to manage multiple client accounts independently and meet deadlines

• Strong analytical skills, able to translate performance metrics into actions

• Detail oriented and proactive, with experience documenting processes and improving workflows

• Willingness to train into Amazon Seller Central and Vendor Central as a second channel

Benefits

• Competitive salary, commensurate with experience

• Fully remote working environment

• Paid Time Off

• Comprehensive onboarding, training, and mentorship from ex-Amazon professionals

• Professional development opportunities within a leading Amazon management agency

• Private Health Insurance (after 12 months)

• Career growth opportunities as the agency scales