Customer Success Manager

SafeBase is the leading trust center platform designed for friction-free security reviews. With our enterprise-grade Trust Center Platform, we automate the security review process and transform how you communicate your trust posture, ditching outdated 'security through obscurity' in exchange for transparency that helps you build customer trust, gain valuable insights, and elevate your security story.

SafeBase is seeking an ambitious and experienced Customer Success Manager to join our growing team! You will help our customers reach their business goals, be their point of contact for their onboarding training, resolve product-related needs, ensure revenue growth, retention, and overall successful use of our products.

What You'll Do:

• Develop a trusted advisor relationship with key customer stakeholders, that focuses on renewals, expansion, and advocacy

• Establish regular cadence meetings (weekly, monthly, quarterly, etc.) with each customer to align and realign on business objectives, KPIs, product use and product opportunities

• Become a product expert on SafeBase and how our platform can be used to automate access to security, compliance, and privacy information

• Build and maintain a deep understanding of the SafeBase platform and engage with customers about the most relevant features/functionality for their specific business needs

• Understand the customer business drivers that will increase engagement with SafeBase’s product offerings and help your customers implement the strategies that will enable them to get the most value out of SafeBase

• Advocate on behalf of the customer to influence and drive product priorities and enhancements

• Develop and manage success plans to maximize customer growth and retention

• Onboard new customers to SafeBase

• Deliver ongoing training on new and existing features

• Assist in providing live chat support for SafeBase customers

• Lead renewal and upsell conversations, addressing pricing and contract terms as part of the discussion. Driving the process to ensure a successful and timely outcome by obtaining the necessary signatures and documentation.

Experience We're Looking For:

• 5+ years experience in Customer Success/Account Management (enterprise-level accounts strongly preferred)

• Active listener & exceptional customer-facing and internal written and communication skills

• Strong technical understanding and extensive analytical skills

• Eager and quick to learn new products and technologies

• Friendly, patient, and professional demeanor

• Ability to multitask - managing multiple accounts and priorities simultaneously

• Obsessive attention to detail

• Passionate about customer success

Preferred Experience:

• Previously worked at a high-growth SaaS startup

• Experience with today’s most popular customer success and support applications

• Experience with Slack, Chili Piper/calendaring software, CRM Systems, Notion

• Security background is highly valuable, but not required

Job descriptions are just a description. SafeBase is full of curious optimizers, which is why we value unique experiences, abilities and opinions.  If this role sounds like your next adventure, but you don’t feel entirely qualified, apply! We value candidates who own it, and if you’re relentlessly resourceful too, you might be exactly who we are looking for. 

Remote @ SafeBase

We believe that working remotely shouldn’t cause any barriers to a great employee experience, so from onboarding to day to day operations, when you work remotely at SafeBase your colleagues and leaders are only as far as a virtual tap on the shoulder away. Our roles require 10% travel as we like to meet yearly for collaboration. 

Core Values

Customer-First: We prioritize our customers over the long term and value our reputation above short-term gains.
Extreme Ownership: We take pride in the quality of our work and the success of the company. We take accountability and act like owners, not renters.
Hunger: We find ways to get more done with less, ruthlessly prioritizing to operate with the necessary speed without sacrificing quality.
Win and Fail Together: Our combined success relies on effective communication, collaboration, assuming best intent, and a culture of continuous learning.