Customer Success Manager, Adtech Platforms

Scope3 is the market leader in sustainable advertising solutions: modeling the complex digital advertising supply chain and helping brands dramatically reduce digital waste, both reducing emissions and increasing the efficacy of advertising investment.  

Founded by a team that invented many of the foundational technologies behind the $100B programmatic advertising industry, Scope3 is a well-funded startup (Venrock, Rucker Park, Craft Ventures) with an accomplished leadership team. Scope3 has significant customer and market traction and is experiencing accelerating growth. 

Scope3 is fully remote and largely asynchronous to provide flexible working hours and to operate globally. This is an exceptional opportunity to build a company alongside great people and make a difference in one of the most important issues facing the planet 

This is an exceptional opportunity to build a company alongside great people and make a difference in one of, if not the, most important issues facing the planet.

About the role …

As someone who cares about the environment, you will be fully responsible for overseeing the success of Scope3 products and solutions for a dedicated portfolio of customers. We’re looking for an enthusiastic, independent and detailed-oriented Customer Success Manager to onboard, scale and sustain value for our AdTech platform customers across the globe.

The primary objective of this role is to help a variety of AdTech platforms (primarily SSPs and DSPs) to navigate the complex world of sustainable advertising, helping measure and reduce their footprint with scope3 solutions. While not a technical job per se, it does require technical aptitude and detailed understanding of how the digital ecosystem works, especially as it relates to programmatic advertising across web, mobile, CTV, and DOOH.

The ideal candidate will thrive in a start- up environment, where everything moves fast and nothing is set in stone.

 For Scope3’s customers you will …

• Onboard and thoroughly train them on Scope3’s measurement and decarbonization solutions

• Enable the various departments in their organizations to stand up and successfully activate Scope3-powered solutions

• Provide thought-leadership on the environmental challenges in programmatic advertising and how they can be overcome

• Evangelize and educate all stakeholders about sustainable advertising, Scope3, and the industry’s path to net zero

• Develop and execute account plans, gather data to refine the Scope3 emissions model and define key success metrics to help customers grow

• Analyze customer digital marketing and tech stacks to determine the best way to integrate Scope3 and drive the best business outcomes

• Successfully and consistently deliver value through strategies that achieve systemic reductions in CO2 emissions

• Build healthy and strong relationships based on your ability to earn trust

• Sustain and grow partnerships by understanding customers core businesses and how they align with Scope3’s mission

• Analyze key metrics and proactively identify pain points as well as opportunities for growth

• Be their best advocate, taking full ownership for their satisfaction with our products and services

As a core member of Scope3’s go-to-market team, you…

• Understand Scope3 products intimately including how we measure CO2 emissions throughout the advertising supply chain

• Think systemically about all parts of the advertising value chain: brands, agencies, AdTech platforms, publishers, broadcasters, and platforms

• Be comfortable with APIs and web-based technologies (knowledge of SQL and Python is a plus)

• Create tailored training and best practice materials that showcase value to different types of audiences

• Collect and provide feedback on Scope3’s offering and ideas on how to improve products, operations, and processes

• Work closely with internal teams (commercial, product and other supporting functions) on behalf of customers, helping solve problems in the short-term while contributing to long-term solutions that can benefit Scope3’s entire book of business

• Be technical and data savvy, with an ability to answer tech questions and assist with troubleshooting

• Build repeatable processes and seek continuous improvement to enable the team to scale

• Train and support other members of the Customer Success team

• Have a natural interest for the topic of sustainability and how it’s shaping the future of advertising and the media industries

Experience you should have …

• Previous demonstrable success managing complex relationships (at the enterprise level) for a company in the Adtech ecosystem.

• In depth understanding of the AdTech ecosystem, and how it evolved to its current state

• Able to independently conduct executive business reviews, by preparing all relevant data and delivering it effectively to a diverse group of stakeholders.

• A track record of retaining and growing customer revenue – meeting / exceeding personal and company targets.

Our Culture is rooted in …  

• A passion for the environment and climate work. We are a mission-driven company, and this is what motivates us to work hard and deliver outcomes for our customers. 

• A desire to communicate clearly and empathetically while working asynchronously. We are remote-first and have been operating across time zones from day one, so we do a lot of collaboration using Notion, Miro, and other tools. 

• Low tolerance for drama and no nonsense. We celebrate healthy conflict in the workplace, but we focus on the solutions and we move on quickly. 

• The ability and accountability to deliver what we promise. We do what we say we will do, and we don’t make promises we can’t keep. 

• Experience driving systemic change. Our mission is to decarbonize advertising and this requires a holistic approach to re-imagining and inspiring an industry movement at a global scale.