Sales Development Representative

Who we are

Scratch Financial (“Scratch”) is a Series C financial technology startup based in Los Angeles, California. At Scratch, everything starts and ends with our mission: being the payment partner of choice for veterinary practices and helping pet parents access the care their animals need without financial barriers. Driven by our award-winning technology, Scratch has become the fastest growing financing provider in veterinary care, with a partner network of 15,000+ practices across the U.S. and Canada.

Scratch has 2 main products:

• Scratch Pay: Point-of-sale lending, including a BNPL offering and longer-term payment plans

• Scratch Checkout: Payment processing integrated with the veterinary practice management software

We are a company built on the foundation of transforming the way pet healthcare payments are done, and we are looking for innovators who share our commitment to shaping the future of veterinary care financing.

Position overview

Being a Sales Development Representative (SDR) at Scratch is both challenging and rewarding. This is an opportunity for those who want to be part of something bigger than themselves; improving the lives of pets and the people who care for them. We fulfill our vision with industry-leading payment solutions like Scratch Checkout, which streamlines payments and offers financing options directly at the practice.

SDRs at Scratch play a critical role in connecting with veterinary hospitals, educating them on how Scratch Checkout can simplify payment processing, increase client satisfaction, and improve cash flow for their practices. This role requires resilience, empathy, and a solutions-oriented mindset. You can expect to make cold calls, respond to inbound interest, and build relationships with busy veterinary professionals facing challenges in delivering care while managing business operations.

Our team is collaborative, supportive, and driven by a shared belief that technology can make veterinary care more accessible. Joining Scratch means working alongside smart, passionate teammates who care deeply about animals, their owners, and the professionals who treat them.

What you’ll do

• Promote Scratch Checkout to veterinary hospitals, clinics, and practice groups via phone, email, and social outreach

• Master the value proposition and benefits of Scratch’s payment platform and financing options

• Generate and qualify leads through cold-calling, targeted email campaigns, and account research

• Book meetings and product demos for Account Executives with qualified prospects

• Maintain accurate records of outreach activities and customer information in HubSpot for transparency and pipeline management

• Stay informed on veterinary industry trends, payment technology developments, and competitor offerings

• Drive results through a positive, proactive, and no-excuses attitude on every call and meeting

• Consistently meet or exceed pipeline creation and meeting-setting metrics

Requirements

• Previous sales experience, ideally within the FinTech industry

• Strong ability to understand and communicate technology solutions clearly to non-technical audiences

• Previous success in meeting or exceeding quotas as a Sales Development Representative, Inside Sales Representative, Account Executive, or similar role

• Experience using modern sales tools including HubSpot, Gong, and Google Workspace

• Excellent communication, relationship-building, and negotiation skills

• Entrepreneurial, self-starter mindset with outstanding time management skills

• Bachelor’s degree in Business, Marketing, or related field preferred

• Commitment to working standard EST hours

Preferred qualifications

• 1+ year of inbound/outbound sales experience

• Background in veterinary, pet healthcare, or healthcare technology sales is a plus

• Prior experience working in a fast-paced startup environment or high growth company

The team

Our sales team works collaboratively with veterinary practices to improve care accessibility and streamline payment workflows. We educate, inspire, and empower teams to provide care without the constraints of upfront payment concerns.

At Scratch, you’ll receive access to robust sales enablement tools, industry insights, and collaborative mentorship. Every team member is invested in your success, ensuring you have the support and resources needed to excel. You will thrive here if you are motivated by a solutions-focused sales environment and find fulfillment in helping veterinary teams deliver compassionate care through smarter payment options.

Why you’ll love working here

• Competitive base salary ranging from $60,000 - $70,000 and OTE of $80,000 - $100,000

• Remote-first company with flexibility; Pasadena office available for hybrid work

• Unlimited PTO, covered healthcare, 401k match, cell plan reimbursement, and monthly recognition opportunities

• Access to learning platforms and resources for continuous growth

• Equity retention policy to ensure you grow financially as the company grows

• Generous parental leave

How to apply

Ready to join our team? To apply, please visit our Scratch Careers Page. Be sure to:

• Submit your resume

• Answer the custom questions provided

• Add any additional information or documents you believe are relevant to your application

Our commitment

We’re innovators who care deeply about the lives of pets, their owners, and veterinary professionals. We believe diversity strengthens our team and drives better solutions.

Scratch is committed to diversity in its workforce and is proud to be an equal opportunity employer. Scratch considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.