Technical Writer

Semperis puts people first. Within the Semperis team are world-class thought leaders, distinguished engineers, top technology experts, and visionary professionals. Our team members shape the Semperis culture, which champions strategic vision, specific expertise, intelligent and precise solutions, and continuous innovation. With teams across North America, EMEA and APAC, you’ll be working alongside top global talent from around the world. Semperis is recognized as One of America’s Fastest-Growing Cybersecurity Companies for the Second Consecutive Year on Inc. 5000 List.  

What’s your passion? If you’re a purpose-driven person who always sees the glass as half full, seizes opportunities, and has an urge to learn and develop your skills while managing a balanced, healthy life—we’d love to hear from you.  

Semperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good— starting with being a good workplace that empowers its employees and fosters an inclusive environment.

What we are looking for:  

We are looking for a Technical Writer to join our team. 
   
 What you will be doing:

As a Technical Writer at Semperis, you will be an essential member of our Product team, collaborating to deliver the latest security and identity products.   
 

You will be responsible for researching and writing the original content for technical product documentation that explains complex computer software solutions. Our writers are self-motivated, willing to take on new challenges, and adaptive to a fast-paced, rapid development environment where advanced communication skills and positive team collaboration are essential.

• Analyze marketing and development requirements to determine the product documentation deliverables for a project.

• Write, review, and maintain technical product documentation.

• Interview developers and subject matter experts to become familiar with product technology and to collect information for documentation purposes.

• Develop and maintain a strong understanding of products and customer usage.

• Ensure usability of documentation by verifying a document’s content against the actual product.

• Adhere to technical documentation standards.

• Identify contradictions, technical omissions, and inaccuracies in documentation.

• Conduct technical reviews of documentation to ensure consistent quality of the documentation set.

• Contribute to setting the standards and development procedures for technical product documentation.

• Collaborate with peers to improve documentation development process to increase efficiency and quality of product documentation.

• Conduct research into new methodologies and tools when assigned to improve the usability and production of product documentation.

 What you will bring to the table:

• 5+ years of technical writing experience documenting enterprise level software applications.

• Excellent writing and editing skills; strong organization skills.

• Have an inquiring mind with meticulous attention to detail.

• Ability to formulate questions that focus on documentation omissions and inadequacies.

• Ability to juggle multiple tasks, tight deadlines, and surprises with ease.

• Ability to use creativity in the preparation of documents while remaining compliant with company standards.

• Demonstrates strong computer skills and a proficiency in desktop publishing and desktop publishing tools.

• Demonstrates strong understanding of software development methodologies.

• Ability to work independently with little supervision.

• Excellent oral communication skills, good presentation skills, and good conflict-resolution skills.

• Ability to work with and communicate effectively with a team of developers and SMEs located around the world.

Bonus Points:

• Experience with topic-based authoring.

• Experience with MadCap Flare, MadCap Central, and Markdown.

• Experience with PDF software, such as Adobe Acrobat Pro.

• Experience using agile software development process.

• Experience with source control systems, such as Git.

The Semperis Story
 For security teams charged with defending hybrid and multi-cloud environments, Semperis ensures the integrity and availability of critical enterprise directory services at every step in the cyber kill chain and cuts recovery time by 90%. Purpose-built for securing hybrid Active Directory environments, Semperis’ patented technology protects over 50 million identities from cyberattacks, data breaches, and operational errors. The world’s leading organizations trust Semperis to spot directory vulnerabilities, intercept cyberattacks in progress, and quickly recover from ransomware and other data integrity emergencies.   

Semperis is proud to be an Equal Opportunity Employer. We welcome applicants of any gender, age, life status, or culture. We see only the potential and capabilities of each candidate and the unique contribution of every employee. Should you require accommodation during the recruitment process, please do not hesitate to ask.

 
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