Project Manager ( Freelance)

SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success. As a fully remote team of over 300 professionals, we believe in delivering exceptional work without compromising work/life balance, no matter where you are. Recognized globally, we've made the Inc. 5000 list seven times, the Adweek 100 four years running, and won numerous Comparably awards for our culture and leadership. We're not just HubSpot's highest-rated partner worldwide but also a two-time HubSpot NA Partner of the Year and proud Elite Partner. Add to that our Master Elite partnership with Klaviyo and our proud partnerships with Shopify and Google.

We are seeking a Project Manager who will work alongside our creative and development teams.  The Project Manager is a client-facing position responsible for the success of SmartBug’s website projects. The PM works with other PMs, designers, UX specialists, developers, QA specialists, and marketing consultants to ensure the delivery of high-end websites to our clients, which are most commonly delivered on HubSpot and WordPress CMS platforms. Projects may also be built on or integrated with content management and marketing automation platforms such as Shopify, Marketo, Pardot, or others.

The Project Manager is the project driver—ensuring that project timelines and milestones are met, and are regularly communicated to clients. As the client’s go-to resource at SmartBug, your strong focus on outstanding client management skills will enable you to provide a successful client experience and substantial value in leading your clients’ projects.

This is a contract position with potential for hire. 

Only U.S.-based candidates will be considered as we are not currently hiring internationally

What You'll Do:

• Act as the project owner and key point of contact for both the client and internal project team. Lead and direct project resources, identify and act on project issues and risks, seeing each through to its proper resolution

• Actively oversee and manage project execution throughout the entire project lifecycle (from discovery to close). 

• Track and manage project actuals versus the plan for budget and schedule, and actively address variances as they occur. 

• Identify, track, and manage project action items, issues, and risks.

• Practice disciplined scope management while maintaining high customer satisfaction rates. Keep web redesign projects profitable while rocking the customer experience. 

• Offer and control change orders in a timely manner for client requests that are outside the original scope of work.

• Project planning: Segment site creation into logical phases including but not limited to requirements gathering, wireframing, creating copy decks, design, development, internal testing, user testing, launch, and post-launch support.

• Participate in SmartBug’s process improvement by gathering input from both internal and external stakeholders to present improvements to management to ensure we are delivering the best possible experience to our customers.

• Provide detailed feedback to project teams and internal resources including developers, the creative team, and quality control analysts to ensure we are delivering the best possible experience to our customers.

• Act as the face of our web services team, building and delivering a customer experience that exceeds expectations and makes the client comfortable publicly endorsing us and acting as a reference account.

WHAT WE REQUIRE:

• At least 2 years of client-facing experience managing web development projects in an agency or client services setting is required

• B.A. or B.S. degree; technical field preferred

• Proven ability to manage multiple projects and consistently meet deadlinesDemonstrated ability to effectively communicate with stakeholders

• Excellent organization and time management skills Proven relationship-building skills and communication experience

• Excellent listening, negotiation, and presentation abilities Solid business acumen, management, and problem-solving skills

• Hands-on experience with project management systems is required; experience with Teamwork is strongly preferred

• Basic understanding of digital marketing, including content marketing, SEO, and website optimization

• Proficiency in Microsoft Office or Google SuiteCAPM, CSM or other reputable project management certification preferred

• Experience working remotely in similar roles is strongly preferred

What We Offer!

• $45.00 - $60.00 an hour  -- DOE 

• The flexibility of working remotely