Operations Manager / Chief of Staff

We’re looking for a sharp, high-agency operator to take ownership of business operations and cross-functional execution across a fast-growing SaaS startup. Your job is to help us move faster, stay organized, and turn strategy into results - without things slipping through the cracks.

This is a full-time, long-term role (not freelance or part-time). You’ll work closely with the founder and key team leads to coordinate product, growth, hiring, and internal systems.

What You’ll Do:
- Keep track of everything happening across product, engineering, customer success, and growth
- Drive high-leverage initiatives: hiring, onboarding systems, AI rollout, internal ops
- Chase loose threads, unblock teammates, and clear bottlenecks across teams
- Coordinate hiring: draft job posts, manage outreach, screen and onboard
- Build and maintain operating rhythms: weekly check-ins, async updates, tracking dashboards
- Document processes, SOPs, and internal workflows to scale what works

Requirements:
- 3+ years experience in operations, Chief of Staff, or project management roles
- SaaS/startup/agency experience - you understand the pace and chaos of early-stage
- Confident using ClickUp, Notion, Slack, Intercom, and modern SaaS tools
- Strong written + verbal communication - you’ll be talking with the team daily
- Ability to execute fast and figure things out without hand-holding
- High attention to detail
- Bonus: experience working with remote teams

What We Offer:
- Full-time role (40 hrs/week), salary based on experience
- Long-term stability - we’re not looking for a short-term contractor
- Remote-friendly, async-first culture with fast decision making
- Direct access to the founder, real ownership, and ability to shape the company