Account Manager

Curious about the future of event marketing?

SpotMe is the enterprise event platform to manage engaging events that help accelerate customer relationships at scale. Trusted by 12,000+ global Fortune 500 business leaders and loved by 10,000,000+ users, brands like J&J, Deloitte, and Red Hat use SpotMe to manage hybrid, virtual, and in-person events with a branded, personalized and compliant experience and get deep data insights that flow into their CRM.

Behind the magic stands a curious, diligent, and humble team with over 30 nationalities. A team that feels great pride in the work they do, a team that cares for each other, and a team that is always ready for the next challenge.

Mission: Retain existing customers by being a trusted event technology advisor, and grow product usage, subscription revenue and services upsells.

Report to: Sales Director

Responsibilities

• Drive product usage and growth with an existing book of 5-24 accounts depending on account size and maturity. 

• Build trust with existing champions/economic buyers, and prospects to build relationships with new buyers/users within the account.

• Build expansion plan with the support of the head of sales and lead deployment to drive account growth with other teams/departments/affiliates.

• Generate additional revenue with project management, event production and onsite logistics services.

• Understand customers’ needs and make personalized recommendations to ensure customers are successful using our SpotMe platform.

• Respond to inbound requests from new users and affiliates within existing accounts, present the product, run demos, scope and quote additional services, and track new opportunities for closure.

• Partner with the implementation team to onboard new accounts and user groups.

• Partner with the solution architect to build integrations with systems of record (CRM, marketing automation platforms, identity providers) and other enterprise IT systems.

Requirements

• Previous experience in selling technology-related products or services.

• At least 1 year of experience in event technology as a technical user.

• Ability to handle a consistent workload over time with a hands-on attitude.

• Experience in holding a B2B SaaS acquisition or expansion quota >$0.5M, with the ability to confidently discuss results, is highly valued.

• Exposure to life sciences customers in HCP-facing roles is valued.

SpotMe recruits, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, parental status, or veteran status.