Head of People

About Stitch

Stitch is a payments infrastructure company on a mission to make it easier for enterprise businesses to connect to the financial system and build better experiences for their customers.

We are expanding the team to enable Stitch to broaden our product offering and extend our geographical footprint.

The Role: Reporting directly to the Chief Executive Officer, the Head of People will bring a greater degree of strategy to the People team, while equipping the business for its next phase of growth. The Head of People also designs and implements procedures and guidelines within broad policies and principles to meet the people strategy. This includes bringing in top talent and enabling employees to work at their most optimal level.

Division

Enabling

Department

People

Key Responsibilities

1. Partnering with our leadership team and managers on all things people-related, including professional development, performance reviews, employee relations & human resources, organizational / team development, and talent acquisition

2. Build and grow a high-EQ, low-ego HR & people team that grows with the business over time across its various markets

3. Help enable our technical recruiting team and develop a comprehensive recruiting strategy to attract, retain and motivate top talent

4. Work with team members and recruiters to structure and scale a fantastic employee onboarding experience

5. Oversee our various facilities and office resources, ensuring that our offices can scale with the needs of the company

6. Preserve and evolve our unique culture into something that scales with our business over time

Requirements

• 5+ years in a highly people or team-oriented role - HR, business operations, consulting, etc.

• Prior experience working with high-growth businesses in a start-up environment

• Prior experience managing teams either as a direct supervisor or as a player-coach, managing without authority

• Hold a relevant degree or equivalent practical experience with proof of HR-related qualifications and experiences in best practice

• Have the willingness to understand employees through a high level of personal empathy

Benefits & Perks

🏖️ Remote-friendly Work

We recognise and value the importance of enabling remote work and maintaining a globally distributed workforce. We cater to equitable employee experiences for both in-office and remote team members. We remain conscientious about ensuring a level playing field, especially around team events, business meeting practices, and office-driven benefits. While we facilitate remote work, we also see the value in bringing the full team together in person from time to time.

🎨 Stock Ownership

We believe in the power of ownership. That's why every team member becomes a part-owner of Stitch. Our employee stock ownership plan ensures that when the company thrives, you do too.

⏰ Time Off

Taking time off from work is critical to ensure that you can take necessary breaks and have time for important life events outside of work. It also helps you manage your energy better. In line with this, we provide a generous annual leave policy, along with supportive family responsibility, parental, study, and long-tenure sabbatical leave options, designed to accommodate the diverse needs of our team.

📚 Learning & Development Fund

We are committed to the professional growth of our team. Each year, we allocate $3,000 per team member for learning and development, supporting a culture of continuous improvement and skill enhancement.

🩺 Health Insurance Contribution

Recognising the importance of health and well-being, we contribute to health insurance for all team members and provide group health insurance schemes in certain jurisdictions.

💻 Equipment

To ensure our team has the tools they need, new members receive a brand-new Mac laptop along with the necessary peripheral equipment upon joining Stitch.

💜 Employee Assistance Programmes

We care about the well-being of our team. Our Employee Assistance Programmes provide you with the necessary resources and support to not only excel in your job but also to thrive in your personal life. Whether it's counselling, advice, or support services, we're here to help every step of the way.

Other notable benefits and perks

Celebrations for important life and work milestones  
Daily team lunches in the Cape Town office 
Annual work retreats 
New starter dinners
Frequent team and company events

Compliance with POPIA

Our processing of your Personal Information is subject to, and in compliance with, the provisions of POPIA.

Privacy and security of your information
We will process your information only on instructions from you, which we are deemed to have received when you submit information on our website. We will maintain the confidentiality and security of such information per the standards contained in the POPIA, which requires us to adopt reasonable safeguards to protect the integrity and confidentiality of such information from unauthorized access, loss or destruction.