
Client Onboarding Specialist
Stream’s Client Onboarding Specialist will be a part of the Client Services team. Responsible for the implementation of new client onboarding and ensuring successful launch of services. You will work closely with our internal teams, including, Client Services, Digital, Creative, and Project teams to ensure that all new client’s assets are obtained, and deliverables are met.
Essential Responsibilities:
Assist in helping internal teams launch services successfully by working with new clients and third-party providers to collect credentials and assets needed for campaigns to go live
Manage and update onboarding projects in Workfront, ensuring our teams have up to date details in order to launch services.
Participate in internal and external meetings including but not limited to kickoff meetings, pitch downloads and internal huddles
Assist in retaining beginning services throughout the first 30 days of partnership by establishing a relationship with new clients that are onboarded and ensuring a smooth transition to internal teams
Ensure information and background of new accounts is successfully communicated to the internal teams at the start of services
Communicate client pain points with internal teams and help develop a Kaizen to ensure quick wins early on in a new client’s partnership
Communicate with internal team members through initial setup and onboarding to ensure a smooth start for services
Assist in managing new client relationship and expectations throughout their first 30 days of services in collaboration with internal team members and the Director of Client Strategy
Gain a thorough understanding of new clients' needs to successfully launch, retain and grow services throughout their lifecycle at Stream
Be proactive if onboarding and services throughout the first 30 days of partnership veer off course by developing plans of action to help retain business with the Client Services team and executive management team
Qualifications:
Bachelor’s Degree in Communications, Marketing, or Business Administration preferred
Skills & Experience:
General knowledge with GBP, GA4, Google AdWords, Facebook & YouTube, including logging in and resetting accounts.
Experience working with Workfront & Microsoft Office
Superb organizational skills, with the ability to prioritize and take ownership of responsibilities.
Ability to manage multiple projects at once
Excellent written and interpersonal communication skills 
Digital marketing experience preferred
Excellent customer service skills
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