Support Engineer (APAC)

Overview

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with product engineering and growth teams.

You Will

• Provide initial and timely responses to all support cases, from billing or pre-sales requests to optimization or implementation questions.

• Triage support cases, directing users to previous answers, code examples, documentation, or escalating to technical/business team members.

• Identify opportunities for internal tooling to improve support efficiency.

• Reproduce issues, create test cases, and improve test coverage (if you have testing experience).

You Are

• Experienced in customer support, with 3+ years providing developer support to technical customers.

• Proficient in SQL (ideally PostgreSQL), comfortable with complex queries; database administration experience is a plus.

• Skilled in Linux/Unix operating systems and the command line.

• Experienced working with GitHub Issues and Discussions.

• Excellent communicator, fluent in English.

Bonus Points

• Familiarity with JavaScript frameworks like React, Vue, or Svelte.

• Experience with Node.js.

• Degree in Computer Science.

Timezones & Logistics

• Full-time position.

• Required location: APAC time zones (we don’t believe in sustainability of overnight shifts).

What We Offer

• Fully Remote: We hire globally. We provide a WeWork membership or co-working allowance anywhere in the world.

• ESOP: Every team member receives equity ownership in Supabase.

• Tech Allowance: Budget for laptop, monitor, headphones, or other equipment.

• Health Benefits: Supabase covers 100% of employee health insurance and 80% for dependents.

• Annual Off-Sites: Company-wide gatherings in new cities for collaboration and fun.

• Flexible Work: Asynchronous operations with trust in your time management.

• Professional Development: Annual education allowance for courses, books, or conferences.

About the Team

Supabase was born-remote and open-source-first. Our globally distributed team is our secret weapon in building tools developers love.

• 280+ team members

• 55+ countries

• 20+ languages spoken

• $500M raised

• 500,000+ community members

We move fast, build in public, and use what we ship. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Hiring Process

1. Apply – Our team reviews your application.

2. Intro Call – Short video chat to get to know each other.

3. Interviews – Up to four calls with:

   • Team Leads

   • Future teammates

   • Cross-functional partner (product, growth, or engineering)

   • Leadership/founding team

4. Decision – Final question or direct offer.