People Care Partner

Superside is looking for a People Care Partner to help us build the future of global online work. We aim to craft an unparalleled people journey, enhancing Supersiders' engagement and retention through innovative and data-driven strategies.

Our people are our most valuable asset, which is why we aim to provide an exceptional experience. By joining our People Care team, you will become a part of the People Experience department. Here, you will engage with team members daily, collect data on people sentiment, and support them in all People & Talent related queries.

Reporting to the Head of People Care, your success in this role will be measured by the quality of support you provide to your internal stakeholders and the engagement and retention metrics of the teams you service.

What You'll Be Doing

• Work closely with Superside leaders to enable them to build and manage highly engaged and high performing teams.

• Lead talent reviews with people leaders and drive transformative interventions and initiatives.

• Be an advocate of our company principles as the foundation of the culture of our community.

• Operate on cross-functional squads (with other members of the People Experience teams) to build and iterate product improvements of our people experience.

• Analyze trends and key metrics, and problem-solve to put forward recommendations to senior leadership to enable and drive high engagement and high performance in Superside teams.

• Conduct user research & testing to understand how our people interact with specific features of our people experience product, gather meaningful insights and test hypotheses.

• Coach managers and individual contributors and act as a thought partner to them, to inspire and motivate them to do and be their best.

• Collaborate closely and support your peers in the People Care and other People Experience teams, and peers in other relevant business support teams.

What You’ll Need To Succeed

• You have 2 + years of relevant work experience, ideally in a consultancy firm specialising in HR services.

• You are a great communicator, good at presenting ideas and discussing solutions, and demonstrate excellent English verbal and written.

• You demonstrate empathy when interacting with others, discretion and sound judgment while working with sensitive and confidential subjects, and ability to manage difficult conversations with kindness and thoughtfulness.

• You are open to change, able to adapt to constant change, and a flexible and available team player.

• You exercise curiosity, proactivity, positive attitude towards figuring out, and learning new things.

• You have attention to detail and a passion for system and structure.

• You are able to work remotely, multitask with overview and structure to meet deadlines, and effectively collaborate and manage expectations of different internal stakeholders.

• You are able to use G Suite (especially Google Sheets, and Google Slides). Previous experience with data visualization tools is a plus.

• Bachelor's Degree or higher in Psychology, Human Resources, Management or related fields.