Staffing Operations Manager

Superside is seeking a Staffing Manager who is driven by impacting solutions, has a passion for data, and possesses strong communication and stakeholder management skills. 

With hundreds of team members and a high project demand, we need to staff people on accounts efficiently. That calls for someone who can autonomously find and come up with creative solutions to the relevant issues.

Reporting to the Head of Staffing Operations, you'll manage strategic staffing projects to ensure our customers quickly access top-notch teams for their creative projects. You'll play a vital role in generating valuable and actionable insights and lead the optimization of our staffing processes.

What you’ll do

• Contribute to redefining staffing strategies to help our customers achieve their business goals and enhance their satisfaction

• Proactively identify operational challenges and optimize our staffing operations, encompassing processes, data, and technology

• Develop feedback loops and gather insights to champion continuous improvement efforts and strategic initiatives

• Conduct hypothesis-driven data analysis (80/20 approach) and oversee KPIs to guarantee that our teams are the best suited to deliver an exceptional customer experience consistently

• Independently lead and drive the achievement of Objectives and Key Results established in collaboration with senior management in Staffing Operations

• Autonomously manage relationships with stakeholders within the broader organization

• Cultivate a deep understanding of our operational processes to serve as a knowledgeable resource for staffing operations and other teams

What You'll Need To Succeed

• 4-5 years of experience in strategy or operations (at a tech start-up/scale-up is a plus)

• Excellent spreadsheet skills (analytics skills in tools such as SQL, R, and Python are a plus)

• Excellent stakeholder management skills with the ability to interact successfully with many stakeholders and the emotional intelligence needed to handle delicate situations

• Excellent English verbal and written communication skills

• Outstanding attention to detail and high personal standards for quality, accountability, and reliability

• Willingness to learn and quickly adapt to changes in a fast-paced environment

• Great project management skills, owning your projects independently from start to finish

• Preferably experience in Management consulting

Our biggest challenge right now

Our people and processes have enabled Superside to scale quickly in the last few years. Looking at our next horizon of growth, our aim is to have a more data-driven and scalable approach when it comes to our Staffing Operations. This is a high-impact Operations Excellence Manager role and calls for someone who combines great problem-solving, a logical and critical mind and empathetic stakeholder management skills..

About Superside

Superside is a revolutionary way for businesses to get good design done at scale. Trusted by 450+ ambitious companies, Superside makes design hassle-free for marketing and creative teams. By combining the top 1% of creative talent from around the world with purpose-built technology and the rigor of design ops, Superside helps ambitious brands grow faster. Since inception, Superside has been a fully remote company, with more than 700 team members working across 57 countries and 13 timezones.

Learn more at superside.com

Diversity, Equity and Inclusion

We’re an equal opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.