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People Operations Generalist, UK

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

  • Taskrabbit is a remote-first company with employees distributed across the US and EU

  • 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits

  • DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020

  • DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

About The Role

We are looking for a people operations generalist to join our People team. You will be responsible for running and supporting the day-to-day operations of the People function. You will be critical in ensuring people processes are executed seamlessly. The ideal candidate is detail-oriented, proactive, and possesses strong interpersonal skills. Most importantly, you will serve as a culture ambassador in championing and weaving in Taskrabbit core values throughout many touch points across the employee lifecycle, particularly as the first point of contact for many of our employees.

Responsibilities

On and Offboarding: Execute onboarding and offboarding processes for our European team, working closely with the corp IT team and talent team to create a best in class candidate and employee experience…

  • Organising new hires first day experience in coordination with our People Operations Specialist and Corp IT Specialist

  • Run day 1 Orientation across European locations

  • Keep all on and off boarding checklists and orientation materials up to date

  • Conduct onboarding/exit surveys and check ins with new hires and report out on any trends and common themes

Employee Relations and Compliance:

  • Support performance improvement processes for our scheduled population in the region

  • Identify gaps, create and maintain various policies per region ensuring alignment with our company philosophies

  • Keep abreast of changes in employment laws and regulations to ensure company policies remain up-to-date and escalate when needed

  • Manage leave of absences across the region, partnering with the employee and communicating to the People Specialist

  • Support immigration processes for the region and liaise with immigration outside counsel on a case by case basis

People Programs: As our European generalist you will work with both the People team and the employee population to facilitate, create and manage various programs across the company…

  • Support the creation, implementation and execution of ERG and Affinity group programming for the EU team in partnership with the People Experience team.

  • Owning, scheduling and facilitating our quarterly Brand Immersion program for the EU team.

  • Identify gaps and solutions, contribute to continuous improvement efforts to program and process enhancements and automations.

Miscellaneous: Beyond the scope outlined above, the People Operations Generalist supports across various initiatives such as... 

  • Create and maintain reports on key metrics, analysing and identifying trends. 

  • Owning day to day employee questions as they arise through slack and email, including questions on recognition, programs, performance, engagement, policies and otherwise.

Requirements

  • Exceptional eye for detail when it comes to data management and project organisation.

  • Passion for people and HR and a growth mindset around industry norms and trends.

  • Excellent communication and people skills with a high level of empathy, caring, and discretion.

  • Experience in working with remote sites and with different time zones is a plus but not essential, you will be required to flex your schedule to attend team and company wide meetings.

  • Knowledge of European employment laws and regulations.

  • Proficiency in HRIS systems required.

  • HR certification (e.g. PHR, SHRM-CP, CIPD) is a plus but not essential.

  • Based in the Greater London area/able to commute into Central London on occasion.

Compensation & Benefits

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay range for this position is £45,000 - £57,000. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

You’ll love working here because:

  • Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.

  • The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!

  • The Values. 

    • Care Deeply. We take time to be present and partner with our team and communities. 

    • Level Up. We navigate through ambiguity and go the extra mile.

    • Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.

    • Lead The Future Together. We value entrepreneurship and are inspired by action.

  • The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.

  • The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. 

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. 

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