French-Speaking Customer Experience Specialist

About The Flex

At The Flex, we’re on a mission to revolutionize how the world rents. We believe finding and staying in a home should be as seamless as buying on Amazon — simple, fast, and borderless.

Powered by our proprietary Property Management System (PMS), The Flex enables effortless guest experiences and streamlined operations for property owners across the globe.

We’re building a team of A-Players — ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do.

Position Summary

As a French-Speaking Customer Experience Specialist, you’ll be the voice and heartbeat of The Flex for our guests and landlords.

From the first inquiry to the final check-out, you’ll ensure every interaction is smooth, efficient, and memorable. You’ll handle communication, solve problems, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight.

This role is perfect for someone empathetic, detail-oriented, and passionate about helping others — someone who takes pride in turning challenges into exceptional experiences.

💡 Key Responsibilities

• Customer Support – Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English.

• Booking Assistance – Guide guests through the reservation, check-in, and check-out processes using our PMS tools.

• Problem Solving – Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.

• Knowledge Management – Accurately document interactions, feedback, and resolutions to help improve service quality.

• Cross-Team Collaboration – Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.

• Upselling & Retention – Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.

🧠 What We’re Looking For

• Fluency in French and English (written and spoken)

• Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms

• Excellent communication and interpersonal skills — you listen, understand, and make people feel heard

• Strong organizational abilities and composure under pressure

• Tech-savvy — comfortable using PMS, CRM, and digital support tools

• A problem-solving mindset with empathy, patience, and meticulous attention to detail