Founder’s Associate – Operations & Automation

👋 About Us

At THE/STUDIO, our vision is to empower individuals—regardless of their expertise—to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that exceed expectations and provide a seamless, awe-inspiring experience through our exceptional team and AI-integrated systems.

By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them toward remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.

Our headquarters are in Los Angeles, California, but we are a truly global company with team members across the U.S., Europe, South America, Africa, and Asia-Pacific. We operate fully remotely so we can attract the world’s best talent.

All roles at THE/STUDIO are 100% remote from anywhere in the world—as long as you have the right tools and a fast, stable internet connection!

We know that some applicants may not meet all the requirements, so we encourage you to apply anyway. We may find another opportunity that’s a great fit for you!

💻 The Role

We’re looking for a hands-on, scrappy operator to partner closely with our CEO & Founder as their right hand. Externally, this role is titled Founder’s Associate – Operations & Automation to reflect the execution-heavy, startup nature of the work. Internally, you will be our Chief of Staff, supporting company-wide priorities and turning ideas into operational reality.

This is not a traditional, corporate Chief of Staff role. We don’t need someone who delegates from afar, we want a builder. Someone who enjoys digging into data, automating workflows, optimizing processes, and helping teams deliver a consistently exceptional customer experience. If you thrive in fast-moving environments, learn quickly, and love being the person who “figures things out,” this role is for you.

🛠 What You’ll Do

• Work directly with the CEO & Founder on strategic and operational priorities

• Monitor and improve end-to-end operational processes across teams

• Dive deep into Customer Experience interactions and recommend improvements

• Work closely with our Design team to ensure project requirements, timelines, and outputs consistently meet customer expectations

• Build and maintain no-code/low-code automations (Zapier, Make.com, Airtable, HubSpot workflows, Google Workspace, etc.) to reduce manual work

• Partner with our Data Analyst to monitor key metrics, surface insights, and identify bottlenecks

• Develop SOPs and implement scalable, repeatable systems

• Drive cross-team alignment and take ownership of special projects from planning to execution

• Bring a scrappy, test-and-iterate approach to solving operational problems

🎯 You’re a Great Fit If You

• Have 2–6 years of experience in operations, business operations, ecommerce operations, automation, or similar roles

• Have experience in ecommerce, marketplaces, or digital product environments

• Are resourceful, adaptable, and thrive in fast-paced, evolving environments

• Love building automations and optimizing workflows

• Are analytical and comfortable working with data

• Don’t mind getting into the weeds and learning on the fly

• Think like an owner: bias for action, hungry to improve everything around you

✨ Bonus Points For

• Experience in remote, global startup environments

• Familiarity with design or creative workflow processes

• Experience building dashboards or lightweight internal tools

• Some exposure to customer experience or product ops

🌍 Why Join Us

This role gives you a front-row seat to how the business operates. You’ll work closely with the CEO & Founder, influence strategic decisions, and build systems that shape how we scale. It’s a fast-learning, high-impact role with room to grow as the company grows.

💡 THE/STUDIO’s Company Values

• Intellectually Curious: Naturally asks questions, challenges assumptions, and investigates deeply when things seem off.

• Self-Motivated: Has a strong internal drive and a clear sense of purpose.

• Excellent Communicator: Shares clearly, frequently, and effectively—critical in a fully remote team.

• Radically Candid: Open to giving and receiving constructive feedback.

• Acts with Urgency: Moves fast, solves problems quickly, and seizes opportunities in a dynamic environment.

• Customer-Centric: Always starts with the customer’s perspective and takes action to understand and improve their experience.

• Results-Driven: Focuses on achieving and exceeding measurable goals.

🔎 Our Typical Hiring Process

1. Submit an Application
   IMPORTANT: Please submit your resume/CV in English.

2. Initial Chat with our Global Recruiter

3. Hiring Manager Interview

4. Assessment / Case Study (if applicable)

5. Final Interview

Please note that each role may follow a slightly different process based on its specific needs. Regardless of the outcome, we will inform all candidates of their status via email.

At THE/STUDIO, we know that our company’s strength lies in the diversity of our team. We are proud to be an Equal Opportunity Employer, welcoming applicants from all backgrounds. We’re committed to creating a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation.