Client Success & Operations Associate (Part-Time to Full-Time Ramp)

About the Role

We are hiring a Client Success & Operations Associate to support a high-touch, premium consulting business. This role sits at the center of our client experience and internal operations and requires a high-level of accuracy, judgment, systems thinking, and strong written communication.

This is not a task-based assistant role.

This is an ownership role for someone who understands how small details compound into big downstream consequences.

Role Structure & Timing

• First 60 days: Part-time (approximately 20 hours/week)

• From April onward: Full-time (40 hours/week)

• This ramp is intentional and planned. The expectation is a transition to full-time following onboarding.

Schedule & Requirements

• Monday–Friday, aligned with U.S. Eastern Time (8:00 AM – 5:00 PM)

• Hubstaff time tracking is required

• Fully remote

Compensation

• USD $1,700–$1,900/month (full-time equivalent)

• Part-time compensation is prorated during the onboarding period

Core Responsibilities

• Own and manage the client journey from booking through the end of the engagement

• Serve as the first point of contact for prospects and active clients

• Ensure all client communication is clear, warm, precise, and brand-aligned

• Maintain accurate data across systems (CRM, scheduling, internal trackers)

• Execute follow-ups and sequencing without being prompted

• Catch inconsistencies or errors before they reach leadership

• Anticipate downstream impacts of small mistakes and address them early

• Enforce and improve operational systems and checklists

• Support scheduling and coordination for multiple coaches as the team grows

What This Role Requires

• Exceptional attention to detail (sloppy writing or data entry is not acceptable)

• Strong written English (client-facing, polished, and professional)

• Systems thinking: ability to see how pieces connect, not just complete tasks

• Sound judgment and the ability to prioritize without constant reassurance

• Comfort working independently and moving quickly when needed

• Willingness to slow down where precise nuance matters

• Thick skin, direct communication style, and ability to read subtext

• Accountability: this role directly impacts client trust and revenue

About AI Usage

We value thoughtful use of AI as a support tool, not a replacement for thinking.

Candidates must demonstrate independent judgment, reasoning, and clarity of thought. This role is not about generating output blindly; it’s about understanding, editing, and owning the work.

Growth Path

This role is designed to grow into a Senior Client Success Associate and, over time, an Operations Manager position as the business scales.