Community Manager

Location: Remote (PST preferred)
Reports To: Leadership Team
Schedule: 20 hours per week, any 2-hour overlap between 5:00–10:0 p.m. PST, Monday to Thursday, required for live events and team collaboration.

About Us

We’re on a mission to deliver exceptional outcomes for veterinary practice owners. As part of this mission, we’re building a world-class community experience that goes far beyond traditional networking. This role is at the heart of that effort — leading a thriving, high-touch community that makes members feel seen, supported, and inspired to grow.

Role Overview

The Community Manager will take full ownership of the member experience across onboarding, mastermind groups, online engagement, and in-person meetups. This is a strategic and execution-heavy role for someone who thrives in creating WOW moments, building strong relationships, and motivating others to connect, share, and take action.

You’ll lead the full lifecycle of community engagement — from onboarding to retention — and play a key part in turning community relationships into meaningful business outcomes. This role demands innovation, structure, and personal warmth in equal measure.

Key Responsibilities

1. WOW Onboarding Experience

   • Deliver a high-touch onboarding experience for every new member that sets the tone for value and trust.

   • Coordinate introductions, personalized resource delivery, and initial success planning.

   • Ensure every member feels personally welcomed and connected from day one.

2. Facilitate Mastermind Groups

   • Lead, schedule, and facilitate mastermind groups that deliver actionable insight and connection.

   • Prepare agendas, moderate discussions, encourage follow-through, and capture learnings.

   • Motivate members to show up consistently and contribute meaningfully.

3. Foster Online Community Engagement

   • Maintain an active, positive presence in WhatsApp and forum-based groups.

   • Prompt discussions, highlight member wins, and respond to questions to keep momentum high.

   • Encourage quality contributions and create a sense of shared growth and celebration.

4. Organize In-Person Meetups

   • Plan and coordinate local or national meetups that bring the community together face-to-face.

   • Handle logistics, communications, and post-event follow-ups to build deeper relationships.

5. Drive Retention and Value

   • Maintain regular touchpoints with members to ensure they feel supported and heard.

   • Track reasons for disengagement and use this feedback to improve experience design.

   • Encourage referrals and deepen relationships with high-value members.

6. Support Ethical, Value-Led Sales Influence

   • Help members discover and move toward the right next step — including participation in our value estimate process and the Transitions Elite sale pathway — through value-led conversations and connections.

   • Work closely with the sales team to surface warm opportunities based on trust and timing.

7. Virtual Event Hosting

   • Professionally host live webinars, workshops, and sessions using platforms like Zoom

   • Introduce speakers, guide the session flow, manage timing, and moderate live chat and Q&A

   • Keep the energy focused, conversational and on-brand

Who You Are

• A compassionate connector who naturally builds trust and loyalty.

• An exceptional facilitator who can lead powerful discussions and bring out the best in groups.

• A strategic operator with strong organizational skills and personal accountability.

• A content-aware communicator who can capture key moments and wins for light social media use.

• A continuous improver who looks for ways to make every member interaction more impactful.

• An experienced community manager and/or coach/facilitator of small groups.

• A tech-savvy doer who leverages AI tools and CRM systems to streamline and scale.

Skills & Experience

• Experience building or managing high-value communities or mastermind groups.

• Strong communication and facilitation skills — both written and verbal.

• Familiarity with platforms like WhatsApp, forums, and CRM tools.

• Tech-forward and comfortable using AI-based tools and automation to enhance workflows.

• A detail-oriented and proactive approach to project and event management.

• Background in member success, community leadership, or events.

Core Values

• Relentless execution

• Go big

• Bold experimentation

• Open, honest, and positive relationships

• High standards and attention to detail

• Leading by example

• Accountability for results

• Continuous learning

• AI-first mindset

Why This Role Matters

This role is critical to creating a community that feels more like a privilege than a platform — one where each member experiences transformational value. You won’t just be managing engagement; you’ll be owning the end-to-end experience, shaping the future of a thriving network, and turning relationships into results.