Senior Delivery Manager

TXI is looking for a Senior Delivery Manager who thrives in leading teams through ambiguity to realize business outcomes.

Building the right thing is often harder than building it right. More than 80% of digital innovations fail because they are not solving the real user need. We take a pragmatic approach to innovation by deploying integrated teams to uncover insights from users and turn them into compelling digital solutions. As a boutique strategy and product innovation firm, our capabilities include product discovery, delivery, and adoption. As a Senior Delivery Manager, you have an opportunity to frame how engagements run and collaborate with integrated teams to deliver products that matter. You will bring your experience in successfully managing and shipping web products for Enterprise clients.

This individual will be responsible for defining and implementing the team structure, establishing the way the client engagement will work, and leading the planning, estimation, and delivery of client engagements. The ideal candidate has experience in consulting and must have experience collaborating with cross-functional teams in design, engineering, and product.

Don't hesitate to apply if you don't meet 100% of the qualifications below. If you’re someone who identifies as a motivated self-starter and loves to thrive in ambiguity, we want to hear from you!

Here's what we expect from you

• You have demonstrated experience leading cross-disciplinary software teams using one or more agile methodologies.

• You understand how to bring strategy, research, UX/UI design, and engineering together to plan and deliver incredible products.

• You are a master conductor of agile ceremonies, responsible for facilitating scrum events and decision-making meetings.

• You’re experienced in managing more than one development team concurrently. You’ve been part of large program initiatives or have aspirations for program management. 

• You're focused on understanding the needs of the client and their business, and you treat your clients’ projects like they're your own. You make sure clients know they are an essential part of the team and are never surprised by cost, timeline, scope, or any other element of the project.

• You think holistically about project needs. You help solve problems and drive project success, including surfacing dependencies, hard decisions and their trade-offs. You foresee risks and mitigate them calmly.

• You're an excellent communicator with a range of audiences, no matter the medium.

• You are a servant leader to your project team, continuous monitoring team health and enabling feedback loop for improvements.

• You are curious. You ask questions to get beyond the surface and the obvious.

• You prefer a highly collaborative environment. You're at your best when working as part of a diverse team.

• You enjoy working in a fast-paced environment. You can juggle the needs, budgets, timelines, priorities, and personalities of multiple clients key stakeholders each day.

• You have experience analyzing and documenting business and user requirements.

• You’re always looking for a better way to do things and will work with the rest of our delivery management practice to identify and implement new ways to improve delivery outcomes.

• You have at least 5-8 years of relevant experience.

• While our team operates remotely, we recognize the importance of providing opportunities for employees to collaborate and socially connect in person. Therefore, we strongly prefer candidates based in or close to Chicago, IL, where the majority of our team is located. 

Who We Are

We’re a curious and humble group of people who are intentional about personal growth and supporting each other’s careers. We’re always looking for new skills, frameworks, and approaches to deliver the most meaningful digital product experiences. And we’re constantly pushing ourselves to experiment, explore, and challenge assumptions. We bring that same passion for learning and growth to our clients, by digging into their organizations, reframing their problem statements, and spending time with their users. This ensures that we’re pushing our clients forward while developing and delivering valuable products that matter.

What your days will look like, and what success will look like

It’s important to set the right expectations in order to promote your growth at TXI. Here is some of what you can expect in your first two years as a Senior Delivery Manager.  

Within 1 month, you will

// Start the company onboarding process and learn more about our company’s culture, values, history, and commitments to our clients

// Gain an understanding of our integrated development process, tooling and frameworks, and project approach 

// Learn from our integrated teams of designers, developers, and delivery managers 

// Learn more about the client experience, from product discovery to delivery and then to maintenance 

// Go deeper into the employee experience of working at TXI. Meet with key leaders across the company and build relationships with the broader team

// If staffed onto client work, start onboarding to client domain and learn about the engagement. 

Within 3 months, you will

// Complete your onboarding process with your onboarding cohort

// Reviewed career grid and met with your manager to identify goals

// Receive your first quarterly feedback report from the Head of Delivery Management

// Attend your first TXI Quarterly with the rest of the organization

Within 6 months, you will

// Start to see the impact on your project and project team. You will participate in client-facing retrospectives along the way to look for opportunities to evolve and improve

// Complete a review with your manager 

// Push your team to do its best work yet. You’ll know the team well by this point and understand how to encourage them to do work we are all incredibly proud of

Within 1 to 2 years, you will 

// Attend a company retreat to get to know all of the employees outside of the office setting 

// Look back proudly on the projects and organizational changes you’ve inspired or directed, ​​as well as the impact you have made across TXI

Some reasons why you might like working with us

We have been recognized for both our internal employee experience and for delivering a trusted customer experience. At TXI, we are intentional about the way we work and how we support both our team and our clients. 

1. We focus on Product Innovation by helping to envision initial new product concepts for our clients. We are core contributors to shaping the work that we do and the problems we're working to solve. In addition to that ideation stage, we get to help them bring these new concepts to market. We help both to build the right thing (design thinking and product discovery) and build the thing right (agile mindset and iterative approach).

2. We care about DEIB (diversity, equity, inclusion, and belonging). To deliver the best solutions, we need as many bright and diverse minds in the room as possible, and we need to be able to learn from them once they’re there. That’s why we’re working to create an environment that’s inclusive for everyone. Learn more about our DEIB learnings, roadmap, and history.

3. We work in a variety of industries and encourage our team members to explore new domains, solve different kinds of problems, and adopt new technologies. There is no getting bored in our portfolio. You’ll work across life science, healthcare, EdTech, manufacturing, and nonprofits–just to name a few–and build web, mobile, and IoT solutions. 

4. We work in integrated teams (and occasionally we will work as staff augmentation if there's a good rationale for it). At TXI, we seek to bring all of the good ideas to the table so you learn from the talented teammates you regularly pair with. Product, design, and engineering regularly collaborate.

5. We are intentional about supporting each individual's growth. "Challenge and support each other" is a core value of the company and we take that mission seriously. That's why every employee has a personal learning & development budget and a bi-weekly conversation with their manager about their progress–as well as why we created career grids to equitably promote each person's path at TXI. 

6. We believe that wellness and a sustainable pace deliver the best outcomes. We commit to being dedicated partners to our clients for a sustainable 35 hours per week. We don't require regular travel or client on-site time, though there will be occasional in-person client meetings to move work forward. Our team members enjoy flexible schedules with a remote-first working environment and discretionary time off because we respect that everyone has a life outside of work. 

7. We value transparency and open discussion. You will have a front-line view of the company's performance, risks and issues, finances, and budgets. With unique tools and facilitation techniques, we also regularly connect with each other and discuss topics as a company to guide our path forward. 

8. We build products that matter. We advance the causes and goals of our partners and consistently deliver outcomes for them. See some examples below.

What We Make

For over two decades, we've partnered with clients across industries to research, design, and develop award winning custom web and mobile applications that make a meaningful impact. These impacts include: 

<>Transforming a data logger company to a global leader in tech-based environmental monitoring, driving the US industrial sector into Industry 4.0.

<>Empowering healthcare providers with powerful digital products to enhance the quality of patient care, streamline administrative tasks, and improve overall healthcare outcomes

<>Driving accountability and motivation for patients recovering from spinal surgery through integrated mobile app and wearable device on the patient’s lower back

<>Improving prediction of patient enrollment in global clinical trials for life-saving drugs through the integration of advanced analytics and digital innovation  

<>Designing a digital experience to support LGBTQ+ 14-17-year-old youths who are facing societal and personal challenges prior to coming out, driven by evidence-based treatment and therapy plans

But the work is just part of what makes TXI a rewarding place to be. We support one another’s interests—whether volunteering, organizing meetups, speaking at industry events, or learning new techniques and technologies. If there's something you're passionate about, we want you to pursue it so you can teach it to the rest of us. Our company Brunch & Learns, Sticky Note Game, and regular practice meetings are just some of the ways we create space for sharing, learning, and professional development.

What We Offer

We believe in equitable pay. The salary range for this role is $122,400 - $159,600. In addition to base compensation, we offer a bi-annual bonus based on company performance as well as the following benefits, which are intended to take care of you (and the people you care about): 

- Discretionary (open) paid time off

- Quality health insurance and medical travel benefit

- Paid parental leave policy (equal for all TXI parents)

- 401k plan, including employer matching

- The option to work fully remotely with minimal client or onsite client work

- Company retreats and Quarterly days, both of which are a chance to connect with each other in person and outside of the office

- Benefits for continuing education, donation matching, home office improvements, and renewable energy switching

- Employee Stock Ownership Program: TXI is 100% employee owned through an ESOP, which grants shares of company stock to all employees as a retirement benefit

Location

While we do have a remote-first environment at TXI (with distributed team members in the US, Canada, and Europe who work from home), we have a strong preference for candidates who are located in or close to Chicago, IL (where most of our employees are based) as we encourage in-person collaboration and social connection. We communicate and collaborate effectively in a remote environment using tools like Miro, Notion, Slack, and Zoom. We also prioritize virtual bonding and emphasize inclusivity, autonomy, and trust while cultivating a safe and welcoming environment that is conducive to supporting a positive employee experience.

While we encourage asynchronous communication, we often work in pairs or in collaboration sessions. Therefore, it is important to have some core hours of overlap with our clients and your fellow team members. Please also note that our consultants may have to travel on occasion to meet with clients. Regardless of where you are living and working, all TXIers have multiple opportunities throughout the year to meet and hang out in person to continue building those connections.

What to expect next

If we move forward, here's what the interview process will look like:

Initial Interview: After connecting with our recruiting team, you’ll meet the hiring lead over Zoom and cover some TXI basics. We’ll focus on your past work and how it relates to what you’ll be doing at TXI. This stage is a 2-call process and should take no more than 90 min total (unless you want to dig in, chat more, and spend some extra time learning about us!).

Virtual Case Study: Here is where we give you a job preview for the role, as well as the opportunity to show off your skills. Our goal is to get a sense of how you approach client work, how you collaborate with a team, and how you solve problems. This stage should take no more than 90 minutes total, and by the end we'll both have a clear sense of how we work together.

Final All-Team interview: At this stage we're incredibly excited about your potential to join TXI. You'll meet with 6 to 8 of your potential team members over a 3.5-hour session, where we will learn more about your leadership skills, stakeholder management skills, and values alignment. You will also spend time with members of our leadership team to talk about how TXI can support you on your journey.

Offer/Decision within 24-48 hours: You’ve made it! You successfully completed the process and spent time learning about us while sharing more about yourself. Once we get to this stage, we like to move fast. We are committed to debriefing within 24 hours and presenting a final decision within 48 hours (or less!) of your final interview day. If we choose to move forward, our team will collaborate with you to ensure that you have all the information you need to make the right decision for you and your career!  

We take equality seriously

TXI is proud to be an equal opportunity workplace and is committed to equal opportunity employment without regard to race, religion, color, gender (including gender identity, change of sex, and transgender status), sexual orientation, age, disability, ancestry, national origin, military or veteran status, marital status, genetic information or any other characteristic protected by applicable law.