Content Operations Manager

Wand – Content Operations Manager

About Wand

Wand makes gaming magical. Through game customization and guidance, we build tools that help players have more fun in their favorite games.

Our platform works across thousands of PC games, ensuring that great games are accessible to everyone, regardless of time constraints, skill level, or accessibility needs. Over 40 million gamers have already found us, largely through word of mouth, because we solve a fundamental problem: removing friction between players and their enjoyment of games.

Role Overview

We’re seeking a Content Operations Manager to lead our global content production team across two critical functions: QA Testing and Interactive Maps. This role combines hands-on operational leadership, team coaching, and cross-functional coordination to ensure our content quality standards and team infrastructure support Wand's rapid growth.

You’ll be the primary operational owner for our predominantly Philippines-based content team, working closely with team leads and our People Ops specialist. Beyond day-to-day operations, you’ll collaborate across the broader Global Operations team to ensure consistency in hiring, onboarding, and people initiatives.

As we expand features and scale our platform, you’ll also be responsible for building and scaling new content production teams. This is a hands-on role — you’ll be writing SOPs, redesigning workflows, and coaching junior leads directly.

Key Responsibilities

Team Leadership & Management

• Coach team leads through regular 1:1s

• Identify high performers and create clear advancement pathways

• Set performance expectations, KPIs, and quality standards

• Build and nurture a strong team culture emphasizing ownership and collaboration

• Manage team capacity planning and workload distribution

• Handle escalations and resolve operational issues quickly

• Provide weekly updates on team performance with clear remediation plans

QA Testing Operations

• Own the testing queue end-to-end

• Solve coverage gaps while maintaining flexible work culture

• Track testing metrics and drive improvements

• Continuously improve testing processes and documentation

Interactive Maps Operations

• Own the map creation pipeline from game selection through QA to publication

• Drive prioritization decisions to ensure maps are genuinely useful at launch

• Rebuild and enforce pin template SOPs for consistent, on-brand output

• Track map production metrics and drive improvements

People Operations

• Partner with People Ops on hiring, onboarding, and contractor adjustments

• Advise on compensation and unblock recruiting bottlenecks

• Elevate all-hands meetings and surveys with cross-team visibility

• Ensure consistent onboarding across Global Ops

• Oversee PTO, OT, and holiday coverage coordination

• Advise on compensation structures benchmarked against role complexity

Team Building & Scaling

• Identify needs for new content production teams

• Build end-to-end: define roles, design hiring funnel, write SOPs, establish standards

• Scale existing teams efficiently without quality degradation

• Design team structures balancing specialization and flexibility

• Partner with product and leadership to anticipate operational needs

Cross-Functional Coordination

• Act as the connective layer between US-based product/engineering and Global Ops

• Run touchpoints with Support, Video, and Content leads

• Coordinate with Game Ops on testing priorities and release schedules

• Identify process improvements benefiting multiple teams

• Share operational insights to inform product and content strategy

Strategic Initiatives & Process Innovation

• Lead quarterly initiatives based on evolving business needs

• Revamp workflows leveraging technology and AI for efficiency

• Identify opportunities to automate repetitive tasks

Operational Excellence

• Build and maintain operational documentation and training materials

• Implement tools to improve team efficiency and communication

• Monitor team health through check-ins and surveys

• Identify bottlenecks and drive improvements using data

• Ensure consistent quality standards across all functions

Required Qualifications

• 2+ years of operations management experience, including direct management of offshore/remote teams

• Proven experience leading Southeast Asia-based teams with cultural understanding

• Track record of building operational teams from scratch (hiring, SOPs, onboarding)

• Experience coaching junior team leads into stronger managers

• Ability to manage multiple functions simultaneously without quality slipping

• Strong recruiting and talent assessment skills, including gaming fluency

• Initiative-driven problem solver with a data-driven approach

• Experience leveraging AI tools for operational automation

• Excellent written and verbal communication skills in English

• Ability to work across time zones with overlap with US team

Preferred Qualifications

• Experience in gaming industry operations, content operations, or QA management

• Background in content production workflows

• Startup or high-growth company experience

• Track record of building strong team cultures in remote environments

Core Competencies

• Proactive Ownership: Takes initiative, validates ideas, identifies dependencies early

• Operational Velocity: Prioritizes speed, leverages AI tools, pivots decisively

• Impact-Based Accountability: Focuses on business outcomes, provides actionable feedback

• Systemic Discipline: Uses centralized systems, documents in real-time, investigates root causes

• User Obsession: Protects user experience, reframes features to align with user needs

What We Offer

• Competitive compensation

• Fully remote work arrangement with flexibility for time zone coverage

• Opportunity to build and shape operations for a fast-growing gaming platform

• Direct impact on millions of gamers’ experiences

• Collaborative environment with passionate gaming team

• Autonomy to implement innovative solutions and drive meaningful change