Customer Success Specialist

About the job:

Are you passionate about customer service and hospitality? Then this is the role for you. At Whoosh, we are building modern, intuitive, and streamlined software solutions to support club operations at premier private clubs across the country. You’ll have a key role in supporting our sales, onboarding and customer success operations.  

Job Type: Full-time

Location: Fully remote (some travel required)

Salary: $60 - 70K

Company Overview:

Whoosh (www.whoosh.io) is a leading hospitality technology company specializing in modern software that streamlines operations and enhances the guest experience. Our cloud-based, tablet-centric solution empowers facilities with easy-to-use booking and operations tools, covering a wide range of activities such as golf, racquets, simulators, lessons, fitness, and more. We are backed by top-tier VC investors like AlleyCorp, Craft Ventures and 8VC and used by top 100 golf courses across the country.

Where you'll make an impact:

• Responsible for the buildout of POC (proof of concept) environments  

• Maintain and ship hardware for POCs

• Provide ongoing customer support via email and phone channels

• Serve as the Whoosh subject matter expert during and after the POC process

• Assist the account executives in updating system configurations and setting up workflows during and after the POC process. 

• Schedule training sessions with customers to ensure clubs are knowledgeable and able to use the product to its full potential.

• Collect bugs/support-related issues, help troubleshoot, and escalate to the Engineering and Product Team accordingly.

You'll be successful if you have:

• 2+ years of sales, account management or customer success experience with a track record of taking on new projects, closing sales accounts, and delighting customers (Experience working in a fast-paced startup environment is a plus).

• Familiarity with G-Suite, Hubspot, Zendesk, Intercom and other software tools. 

• Comfortable working on new initiatives and owning new projects.

• Experience understanding our customers' wants and needs, setting expectations and providing feedback to our product team.

• “Get it done” attitude with passion about building something great with a great team. There is a reason this job description is vague!

• Experience and connections in the golf or private club industry preferred.

This job is ideal for someone with the following traits:

• Corporate Athlete - we are looking for a self-starter who can wear a lot of hats and works creatively and collaboratively to get the job done

• People & Hospitality-Oriented - enjoys interacting with people, working on new projects and is a consummate hospitality professional

• Process Oriented - enjoys creating playbooks and documenting processes

• Technology Savvy - you embrace new technologies and are not afraid to dig in

• Enjoys Golf - We talk about and are around the game all day, every day.

Benefits:

• Competitive salary and equity in a high-growth start-up

• Unlimited PTO with encouragement of at least 20 days, per year

• 401(k) plan with employer contribution

• Comprehensive health insurance options (100% for employees, plus percentage for dependents/spouse/family)

• Dental, vision, life and disability insurance options

• Paid parental leave

• HSA, FSA and DCA options

Perks:

• Fully remote working environment with work-from-anywhere flexibility

• Home-office stipend at your start date

• Internet and phone stipends

• Modern tech stack: Google Workspace, Slack, HubSpot, and Apple products

• Learning & development budget to support your learning and growth

• Yearly week-long company retreat

• On-site visits at some of the best clubs and golf courses in the country

• Regular staff gifting and exclusive Whoosh swag

To apply, please send your current resume AND a cover letter by filling out the application below.

Only serious inquiries will be considered. We will not accept unsolicited submissions from any headhunters or recruitment firms for this position.