Senior Communications Manager

Here at Ambience, we never set out to be just another scribe. We’re building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country.

Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work. Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory, emergency, and inpatient settings at the top health systems in North America.

Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners. We value candor, positivity, and deep thought — and we expect a lot from each other because we know the problems we’re solving truly matter.

Ambience has been recognized as:

• Ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report

• One of Fast Company’s Next Big Things in Tech

• Named one of the best AI companies in healthcare by Inc.

• Selected as a LinkedIn Top Startup in 2024 and 2025

We’re backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins — and we’re just getting started.

Role: Senior Communications Manager

As Senior Communications Manager, you will lead Ambience’s external communications strategy across press, narrative development, executive thought leadership, issues management, and regulatory communications.

You’ll bring clarity, discipline, and high judgment to the stories we tell, the risks we navigate, and the ways we show up across the industry.

This role reports to the VP of Marketing and partners deeply with our executive bench, including the CEO, President, CMO, VP Product, VP Customer Success, and other cross-functional leaders. You will work closely with our PR agency, a fellow Comms Manager, and narrative collaborators across internal organizations ranging from Product and People to Marketing and Sales.

What you’ll do

• Drive Ambience’s external communications strategy, shaping narrative development, corporate positioning, and storytelling that supports commercial and product goals

• Partner with executives (CEO, President, clinical and product leadership) to craft thought-leadership platforms, develop POVs, prepare briefings, and guide them through high-stakes communications moments

• Own proactive and reactive media strategy, including pitch development, news judgment, press outreach, agency coordination, and press cycles for major launches and product milestones

• Manage issues and crisis communications, providing high-judgment counsel and clear response frameworks for negative inquiries, industry instability, data-privacy concerns, and internal events

• Oversee messaging architecture, including corporate narratives, reactive Q&A banks, spokesperson matrices, message grids, and systems that ensure consistency across audiences

• Shape executive-facing content, drafting or editing press releases, statements, op-eds, talking points, and external narratives in collaboration with PMM, VP Product, Talent/People, and other partners

• Develop and maintain preparedness systems, including media training, briefing materials, scenario guides, and readiness playbooks to strengthen our spokesperson bench

• Amplify earned wins across key channels, in collaboration with Field, Brand/Digital, Partnerships, and Customer Marketing, ensuring high-impact moments land with the right audiences

About you

• Exceptional clarity and narrative discipline, with the ability to translate complex ideas into clean, compelling external stories

• High-judgment communicator who stays composed under pressure and thrives as a thought partner in sensitive or ambiguous situations

• Deep understanding of media ecosystems, journalist incentives, and news value, with the ability to shape stories that break through

• Operate with rigor and discretion, handling confidential or high-stakes information with care, maturity, and accuracy

• Autonomous operator who builds structure from ambiguity and strengthens alignment across executives and cross-functional partners

• Fluent in healthcare or healthtech communications, with a strong grasp of context, complexity, and regulatory nuance

• Collaborative, grounded, and capable of earning trust quickly with executives, PR partners, and internal stakeholders

Bonus points

• Direct experience leading communications for a high-growth digital health or enterprise SaaS company

• Established relationships with healthcare tech, business, or AI-focused media

• Experience navigating regulatory, compliance, or clinical communications

• Track record of securing Tier 1 coverage for product or corporate milestones

• Experience training executives or building spokesperson programs

Pay transparency

• Base compensation: $165,000–$185,000 USD per year (excluding equity or bonus targets)

• Ambience leans toward generous equity grants so that our team truly shares in the impact we create

• Compensation considers experience, location, and overall fit

Life at Ambience

Working at Ambience means opting into a high-ownership, high-trust environment built for people who want to grow fast, operate decisively, and focus on work that matters.

This could be the right place for you if you want to:

• Work on mission-critical AI technology that directly improves clinicians’ lives and health system financial health

• Join a “dream team” culture where exceptional people deliver exceptional outcomes

• Operate with real ownership and accountability in an environment where there are no bystanders

Benefits

• Comprehensive medical, dental, and vision coverage for you and your dependents

• 401(k) with a company match of up to 3% of base salary

• Remote-friendly culture (with San Francisco HQ) and full equipment provisioning

• Parental leave to support family needs

• Annual company-wide off-sites, team off-sites, and regular team gatherings (travel, lodging, meals covered)

• Flexible time off with no annual cap, company-wide holidays, and annual holiday shutdown (Dec 24–Jan 1)

Equal opportunity

Ambience Healthcare is an equal opportunity employer committed to building a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.

Ambience is committed to supporting every candidate’s ability to fully participate in our hiring process.

Important note

Ambience Healthcare has become aware of scams targeting jobseekers with fake jobs and interviews.We will never ask candidates to download apps or make payments. If contacted through WhatsApp, Telegram, or fake domains, report immediately to LinkedIn and the FBI.