About Array Behavioral Care

Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home.

Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients.

About the Role

The Operations Analyst supports service delivery performance and scaling by analyzing workflows, staffing, and capacity vs. demand. This role turns data into recommendations that improve operations, optimize staffing models, and inform near-term decisions and long-term planning.

The role also supports growth teams with core sales operations reporting and process discipline to enable scalable growth. You’ll partner with operations leaders, workforce planning, clinical/business stakeholders, growth leaders, and analytics teams to identify issues, forecast needs, track KPIs, and deliver clear, actionable insights.

What You’ll Do

Operational Analysis & Workflow Improvement

Analyze end-to-end workflows to identify bottlenecks, risks, and improvement opportunities
Recommend changes that improve performance, scalability, and service delivery
Document and optimize staffing, scheduling, capacity, and demand workflows
Partner across teams to turn operational questions into measurable analyses and recommendations

Capacity, Demand, & Staffing Planning

Analyze staffing needs by monitoring demand, availability, performance, and growth
Evaluate coverage, utilization, and productivity to align capacity with demand
Build and maintain forecasting and workforce planning models (scenarios, capacity, recommendations)
Identify gaps between projected demand and resources and propose solutions
Support planning for volume changes, seasonality, expansion, and constraints

Sales Operations & Growth Support

Partner with Growth/RevOps to define and document core GTM processes (stages, handoffs, closed-loop feedback)
Build recurring dashboards and reviews that connect commercial performance to operational capacity
Support CRM improvements (requirements, data quality, adoption). Salesforce is a plus, not required

Reporting, Insights, & Decision Support

Build dashboards, reports, and recurring analyses to monitor performance and key metrics
Translate data into clear insights for leaders and stakeholders
Track KPIs (efficiency, coverage, productivity, turnaround time, outcomes) and highlight drivers
Run ad hoc analyses to support decisions, process changes, and strategic initiatives
Present findings to technical and non-technical audiences

Technical & Analytical Problem Solving

Extract and analyze data from multiple systems to support decisions
Write and maintain SQL queries for data validation, reporting, and analysis
Use Excel/Power BI (or similar) to build scalable analyses and reporting
Apply forecasting, trend analysis, root cause analysis, and scenario modeling to solve problems
Use Python (preferred) or similar tools to automate and enable advanced analysis
Ensure data accuracy and consistency in all outputs

What We’re Looking For

Required Qualifications

Bachelor’s degree in a quantitative or business field (Business, Analytics, Finance, Operations, Economics, Math/Stats) or equivalent experience
2+ years in an analytical role (operations, planning, workforce/capacity planning, or process improvement)
Strong analytical skills: interpret data, identify patterns, and recommend actions
Advanced Excel and experience building dashboards in Power BI (or similar)
SQL proficiency for data extraction and analysis
Strong problem-solving skills in ambiguous environments
Clear communicator who can present insights to cross-functional stakeholders
Able to manage multiple priorities in a fast-paced environment

Preferred Qualifications

Healthcare/telehealth or other service-operations experience
Staffing models, utilization/productivity, scheduling, or demand forecasting experience
Python for analysis/automation/modeling
Sales/RevOps exposure (pipeline, funnel, conversion, forecasting)
Salesforce experience is a plus (reporting/dashboards), not required
Comfort with evolving business needs and increasing analytical complexity

Position Logistics

Fully remote position
Reports to Director, Business Intelligence

Compensation and Benefits

Pay range: $80,000 - $99,000 per year (final offer determined based on skills, experience, education, capacity, licenses, and other job-related factors permitted by law)
Medical, dental, and vision insurance
Employer-paid life & long-term disability insurance
Additional voluntary benefits: short-term disability, voluntary employee/spousal/child life insurance, accident, critical illness, hospital confinement insurance
Flexible spending accounts (FSA) and health savings account (HSA) contributions
15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays
401k

Operations Analyst