Customer Success Manager

About AssemblyAI

At AssemblyAI, we’re building at the forefront of Speech AI, creating powerful models for speech-to-text and speech understanding available through a straightforward API. With more than 200,000 developers building on our API and over 5,000 paying customers, AssemblyAI is helping unlock and support the next generation of powerful, meaningful products built with AI. 

Progress in AI is moving at an unprecedented pace– and our team is made up of experts in AI research that are focused on making sure that our customers are able to stay on the cutting edge, with production-ready AI models that are constantly updating and improving as our team continues to improve accuracy, latency, and what’s possible with Speech AI. Our models consistently rank highest in industry benchmarks for accuracy, outperforming models from Google and Amazon, and up to 30% fewer hallucinations than OpenAI’s Whisper. Our models power more than 2 billion end-user experiences each day, helping companies better understand customer feedback, run more productive meetings with automated meeting notes, and helping improve childhood literacy via ed tech tools. 

We’ve raised funding by leading investors including Accel, Insight Partners, Y Combinator’s AI Fund, Patrick and John Collision, Nat Friedman, and Daniel Gross. We’re a remote team looking to build one of the next great AI companies, and are looking for driven, talented people to help us get there!

About the Role:

We’re looking for a Customer Success Manager to join our Success team and ensure customers have an outstanding experience throughout their journey with AssemblyAI. From onboarding to use case realization to exploring frontier use cases, you will work directly with customers to implement our Speech AI models and apply them to their current and future product features. You will use your customer and technical expertise to plan and execute on customer’s overall needs with Speech AI, helping them choose the right plans, models, and use cases.

As part of our GTM team, you’ll collaborate with Sales, Success, and Product to ensure customers get the most out of our products and their feedback drives our future product roadmap. Your creativity and problem-solving skills will be key in finding unique solutions for each customer’s needs. Additionally, you will play a pivotal role in ensuring customers are on the right plan and commercial agreement for their use cases with AssemblyAI.

What You’ll Do:

• Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI.

• Evaluate customer use cases and proactively identify opportunities to integrate Speech AI into their product roadmaps.

• Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support.

• Lead commercial and project meetings, focused on demonstrating the value of our Speech AI capabilities.

• Build strong connections with our customers to ensure their long-term success with our platform.

• Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product offerings.

What You’ll Need:

• Have 4+ years of experience as a Customer Success Manager, Account Manager, Solutions Architect, Sales Engineer, or Technical Consultant.

• Preferred experience working with SQL, Python, React, and web development frameworks. Familiarity with AI/ML tools is a strong plus.

• Passion for AI technology and a strong desire to apply it to real-world customer challenges.

• Ability to proactively identify opportunities for Speech AI integration and create detailed execution plans.

• Are willing to wear many hats, passionate about unblocking issues for customers, and excited about problem-solving.

• Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership.

Pay Transparency

AssemblyAI strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on paying competitively for our size, stage and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.

Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates.

Salary range: $150k - $170k OTE

Working at AssemblyAI

We are a small but mighty group of startup veterans and experienced AI researchers with over 20 years of expertise in Machine Learning, Speech Recognition, and NLP. As a fully remote team, we’re looking for people to join our team who are ambitious, curious, and lead with integrity. We’re still in the early days of AI and of AssemblyAI’s journey, and are looking for teammates who won’t just fit in, but will help us define and build our company culture. 

We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. No matter your race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply!