Customer Success Manager, Enterprise

beehiiv is the all-in-one newsletter and creator platform powering the next generation of media companies and independent voices. We help creators and businesses launch, grow, and monetize newsletters—now serving tens of thousands of publishers and reaching hundreds of millions of readers monthly. With $20M+ ARR, 100% YoY growth, and a newly expanded product suite (ad network, website builder, paid tiers), we’re entering our next phase of hypergrowth.

This is an incredible opportunity to join a very fast growing startup as a member of beehiiv’s Customer Success team. As a Customer Success Manager (CSM), you will work with our enterprise customers to drive product adoption, customer satisfaction, growth, and retention. 

This is a customer-facing role requiring strong relationship management skills and technical knowledge. You will work with business leaders to understand their needs and map beehiiv’s solutions to their goals. As a CSM, you will work with the customer throughout their entire lifecycle, from onboarding to ongoing support to renewal, while coordinating with internal teams to provide best-in-class support. 

The ideal candidate is action-oriented and hands-on, with exceptional communication and problem-solving skills. We respect each other as individuals and know work is just one part of life; we want you to have the flexibility and support you need to achieve fulfillment in your personal and professional lives.

Ideally, you will have:

• Excellent customer relationship management skills

• Strong communication, listening, writing, and time management skills

• Ability to problem-solve and resolve client issues quickly and efficiently

• Organized and reliable: able to work independently with little direction when necessary

• Genuine excitement about scaling a growing platform

• An ownership mentality

• Experience working in the email/newsletter space is a huge plus

What you will be responsible for:

• Manage a portfolio of enterprise customer accounts to foster long-term partnerships

• Onboard new enterprise customers to ensure they are set up for success

• Act as the main point of contact for any customer escalations and provide resolutions in a timely, proactive manner

• Understand customers’ businesses and goals and proactively provide strategic insights and recommendations to drive customer satisfaction, product adoption, and retention 

• Deliver Quarterly Business Reviews to drive product adoption and customer satisfaction

• Become the customer advocate and help implement cross-functional initiatives across Sales, Marketing, Product, and Support

Why this role might be for you:

• Join a fast-growing start-up and a new team

• High impact and high visibility 

• You're autonomous and excited about owning projects

• Excited about new challenges and executing creative solutions 

  
  Why this role might not be for you:

• Not a traditional 9-to-5 position

• Need to manage multiple priorities and stakeholders

• Must be comfortable with rapid iteration and frequent context switching

• High expectations for both speed and quality

• Must navigate complex organizational dynamics

Why beehiiv?

• Bias towards action: Our first impulse is to act. We don’t get bogged down in unnecessary processes or bullsh**t. Perfection is the enemy of progress.

• Ownership mentality: This company is ours. We go the extra mile because that’s what owners do. Every day, people step up to take on tasks outside of their responsibilities and do whatever it takes for us to succeed.

• Building is in our DNA: We are obsessed with improving every aspect of our platform (and ourselves). Whether it’s our product, support, or partnerships, we never stop working to improve it.

• We answer to our users: Nothing matters more than serving our users. If our users fail, we fail.

• Ego comes second, but winning comes first: We put our egos aside to work collaboratively and build something special. It doesn't matter who's idea or who's vision, we're here to create the best outcome. We're here to win.

We'll take care of you:

• Competitive salary

• Stock Options

• Health, Dental, and Vision Insurance

• 401(k) employer match

• Unlimited PTO (mandatory 10 days per year minimum)

• Annual in-person team retreat

• Unlimited book budget

• Monthly Wellness Days (every third Friday of the month!)