Operations Coordinator (Microsoft)

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

Your Mission 💪

As a member of the Microsoft Operations team, you play a vital role in ensuring the success of our Microsoft business unit. Your responsibilities include facilitating the purchase, renewal, and creation of licensing agreements for Microsoft products and services. Working closely with licensing and solutions experts, you spearhead the operational side of customer engagements. With your skills and knowledge, you help effectively negotiate and execute multi-million-pound contracts. Overall, you coordinate the day-to-day activities that enable our unit to deliver Microsoft solutions and meet customer needs. Your operational leadership is key to achieving our business goals.

How you’ll fit in to the big picture ✨

Microsoft technology is central to our business and generates a substantial portion of our revenue. You will be at the forefront of executing boxxe's Microsoft strategy and managing key customer relationships. Growing our Microsoft software revenue is one of the key objectives for boxxe, as a part of the wider Technology Solutions group you will be part of a diverse team of subject matter experts including software, services and solutions specialists, solutions architecture and proposal writers, you will be part of a team that is very much at the forefront of accelerating boxxe’s growth.

What you’ll be doing 🎯

• Purchasing Microsoft licenses through various volume licensing models

• Managing to report consumption-based licensing such as Microsoft CSP and Azure programs

• Reserving licenses with Microsoft for enterprise agreement programs

• Working with our specialists to create new contracts for customers

• Ensuring all internal agreement information is up to date.

• Creation of customer and internal price files

• Triggering internal processes around renewal and anniversaries

• Ensuring boxxe can purchase in the most efficient available currency

• Assisting customers with agreement and entitlement queries

• Guiding customers around Microsoft portals

• Supporting billing and invoicing queries

What experience we think you’ll need 🚀

• What experience we think you’ll need 🚀

• Experience within a support and operations role

• The ability to learn and develop new skills

• Enjoys solving problems and takes a logical approach to work

• Experience developing and empowering others while working in a fast pace team

At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.