bunny.net is the place where individual imaginations gather together to solve next-generation internet challenges. Join a team of experts and, together, help shape the future of the internet. Here, you'll do more than join something — you'll add something.

We're not just saying that, but our culture really hops. We have established values that enable our fluffle to grow stronger with each new team member who joins us: Relentless Innovation. Integrity. Impact. Kindness. Diversity. Transparency & open communication. We also believe "good" is not good enough, and we continue striving to keep pushing things to the next level by learning and improving every single day. Oh, and did we mention that all our positions are 100% remote with a flexible working schedule? There's no need to relocate if you would like to join us, and you can carve out your own work schedule as well!

Customer Success Manager

As a Customer Success Manager, you will be the voice of the customer and ensure their success by helping them make the most of their investment in bunny.net. You will be part of a dynamic team committed to relentless innovation, and customer obsession, to help deliver exceptional customer experiences from day one.

You will own the relationship of your customers, drive the adoption of our products and services, and introduce new cutting-edge products and technology on a regular basis. Your understanding of our products helps your customers realise their business goals.

You will be responsible for preparing and leading business reviews, identifying expansion opportunities, and tracking any support issues. You will manage internal stakeholders, escalate when necessary, and do everything in your power to ensure Customer Success.

What will you do?

Forge strong relationships with our customers and our internal teams.
Design, prepare, and deliver regular business reviews for our top customers.
Ensure that customers efficiently adopt their products and services and provide proactive support.
Navigate the customer organization and introduce new products and services to appropriate teams.
Prioritize customer requests and organize internal teams to drive success.
Leverage data and use it to make sound business decisions.
Track customer feedback and build key customer success metrics.
Advocate on behalf of the customers and raise feature requests and product gaps.
Introduce new cutting-edge products and identify opportunities for existing customer growth.
Occasionally travel to meet with customers on-site, attend industry events, or participate in team meetings.

What will you add?

5+ years experience in a Customer Success or other Account Management role.
Customer obsession with a deep passion for solving customer problems.
Excellent communication and collaboration skills.
Ability to thrive in a fast-paced, dynamic environment both independently and as part of a team.
A proactive approach to problem-solving skills and the ability to identify issues and implement effective solutions.
Strong skills in data analysis and interpreting key metrics.
Ability to work effectively across departments with Engineering, Sales, Marketing, and Product teams.
Basic understanding of how the internet works - Servers, Client Devices, Network, and Cloud Infrastructure.

What will make us extra happy?

Working knowledge of NPS and DNR.
Insatiable drive to drive innovation, personal growth, and help scale bunny.net.
Proven ability to thrive in a dynamic, rapidly changing environment with the agility to pivot quickly.
High level of accountability, taking ownership of tasks and projects and driving them to successful completion.
An entrepreneurial spirit.
High drive to excellence in all aspects of your work, consistently striving to exceed expectations and deliver outstanding results.

What is in it for you?

At bunny.net, we invest in you. We want to provide significant benefits while also helping you maintain a healthy work & personal life.

A competitive salary. You can expect above-average industry salaries.
Flexible working hours. Work from anywhere, at your own schedule.
Paid Time Off. Love visiting the seaside? No problem - us, too. We offer 25 days of paid vacation (plus your local public holidays on top).
Parental Leave. Bonding with the little ones is super important, so we offer parental leave and flexible scheduling to ease your way into parenthood.
Home Office Budget. We believe everyone is more efficient working in a comfortable office, and we're happy to help.
Paid Sick Leave. Feeling ill? Take time off and get back to 100% without worrying about your finances.
Mental Health Support. Feeling down? We've got your back. bunny.net provides mental health resources and help via BetterHelp.com.
Educational Budget. Dedicated yearly learning and educational budget for books, seminars, and online courses.

About bunny.net

We are on a mission to help build and accelerate the internet of tomorrow. We obsess about customer experience and strive towards constant innovation, with the goal of helping companies and developers build a faster, safer, and more reliable internet.

Founded in 2015

Co-workers 70

Customer Success Manager