Senior Retail Account Manager

About Us:

Bushbalm is The Bikini Line Skincare Experts, on a mission to be the go-to solution for ingrown hairs, dark spots, and razor bumps—everywhere on the body. We create effective, results-driven products that help people feel confident in their skin, from the bikini line to underarms and beyond.

Born in Ottawa, we’ve grown from a bold idea to one of the city’s most exciting startups—securing a deal on Dragons’ Den and ranking among Ottawa’s fastest-growing companies. With a powerhouse eCommerce presence, a rapidly expanding retail footprint, and a strong network of waxing professionals, we’re disrupting the hair removal industry in a big way. At Bushbalm, you’ll join a fast-moving, passionate team where innovation, collaboration, and career growth go hand in hand. If you're ready to make an impact, we’d love to meet you!

Why Join Bushbalm?

• Be part of a rapidly growing and innovative skincare brand making waves in the beauty industry.

• Work in a collaborative and fun environment that values creativity and fresh ideas.

• Gain strong opportunities for career growth and professional development.

• Help expand a brand that is available in Ulta Beauty locations nationwide and rapidly expanding across Canada.

• Own category-defining retail partnerships and help shape the future of Bushbalm in-store and online.

About the Role:

We’re looking for a Senior Retail Account Manager to lead and grow Bushbalm’s most important retail relationships. This role will own our #1 retailer, Ulta Beauty, our #2 retailer, Shoppers Drug Mart, and support the expansion of strategic partners like FabFitFun, Ipsy, and future wholesale accounts.

You’ll be accountable for hitting revenue, distribution, and sell-through targets—while ensuring Bushbalm shows up flawlessly at shelf and online. You’ll partner cross-functionally with Marketing, Supply Chain, Finance, and Product to drive launches, promotions, forecasting accuracy, and best-in-class execution. This is a high-impact role for someone who loves retail, thrives on performance, and wants to build something big.

Responsibilities:

Ulta Beauty Account Ownership:

• Serve as the primary senior point of contact for Ulta Beauty across buying, planning, merchandising, and marketing teams.

• Build and execute annual and quarterly Joint Business Plans (JBPs) to achieve revenue, margin, and distribution goals.

• Lead line reviews, assortment planning, SKU productivity analysis, and door expansion strategies.

• Develop and manage promotional calendars, coordinating offers, pricing, and retail media to drive velocity.

• Identify whitespace opportunities for new categories, exclusives, endcaps, and featured placements.

• Ensure best-in-class digital shelf execution (PDP content, imagery, education, SEO, reviews) in partnership with internal teams.

Shoppers Drug Mart Growth: 

• Own the Shoppers relationship, ensuring distribution growth, clean execution, and consistent sell-through improvement.

• Collaborate on promotions, seasonal programs, merchandising, and digital initiatives that align to Shoppers strategy.

• Track towards a full chain roll out.

• Maintain operational excellence across forecasting, POs, and in-stock performance.

Strategic Partner Expansion (FabFitFun, Ipsy, and more):

• Lead commercial planning and execution with subscription box and additional retail partners to drive incremental, profitable growth.

• Manage end-to-end coordination of partner programs including product selection, forecasting, timelines, and fulfillment.

• Ensure partner activity supports brand equity and complements core retail strategy.

• Source, evaluate, and support new wholesale opportunities as the retail portfolio expands.

Forecasting, Financials & Trade Spend:

• Track and optimize P&L performance by account (revenue, margin, trade spend, co-op, ROI).

• Contribute to account-level forecasting with accuracy; proactively manage risk, upside, and inventory health.

• Report weekly/monthly performance and lead internal retail business reviews with clear insights and action plans.

Cross-Functional Retail Execution:

• Partner with Marketing to build tailored retail go-to-market plans for launches, promos, and retail media.

• Work with Supply Chain to ensure on-time delivery, healthy inventory levels, and proactive problem solving.

• Collaborate with Product on innovation direction using retailer insights and category trends.

• Champion retail needs internally and keep teams aligned on priorities and timelines.

Who You Are:

• 6-10+ years of retail account management experience in beauty, personal care, or CPG.

• Proven success owning a major national retailer (Ulta Beauty experience strongly preferred).

• Deep understanding of retail fundamentals: velocity, distribution, margins, pricing, trade spend, promos, and ROI.

• Experienced leading JBPs, line reviews, category growth strategies, and retail media collaboration.

• Strong forecasting and operational ability - you stay ahead of problems before they happen.

• Highly analytical and comfortable translating data into clear commercial actions.

• Fast-paced operator who thrives in founder-led environments and moves without needing layers.

• A relationship-builder who can negotiate firmly, think strategically, and execute relentlessly.

Perks and Benefits:

• Competitive salary and comprehensive benefits package.

• Flexible work environment (remote/hybrid options where applicable).

• Health and wellness benefits, including a lifestyle spending account.

• Professional development opportunities to support career growth.

• Free access to our award-winning products.

• Inclusive and dynamic company culture with team-building events.

Join us in redefining body care and making an impact in the beauty industry!