Customer Success Manager

The Opportunity

CoPilot AI helps businesses automate and scale their outbound on LinkedIn. We are currently at $10M ARR and building our next evolution: HeyStack (an agentic multi-channel AI platform).

We are hiring a Customer Success Manager who thinks like a sales rep.

This is not a traditional support role. This is not "relationship management." This is a high-velocity, revenue-driving CSM role focused on retention, expansion, and product adoption. You will manage a book of 150–250 customers, keep them seeing value, and grow your portfolio month after month. If you love AI, understand the grind of outbound sales, and want to earn based on your performance, this is for you.

What You Will Do

Own Retention

• Fight churn. You own the renewal conversations end-to-end.

• Monitor risk. Watch for low usage and bad results. Intervene before a customer cancels.

Teach Effective Prospecting

• Fix the messaging. Our platform works, but copy matters. You'll coach customers on writing better messages.

• Teach the tools. Show users how to build audiences and use LinkedIn Sales Navigator effectively.

• Drive outcomes. Help users launch campaigns that actually generate replies.

Drive Expansion Revenue

• Hit your number. You have a monthly expansion quota (~$8k USD).

• Grow the account. Upgrade seats, convert users to annual plans, and ask for referrals.

• Spot opportunity. Identify growth potential within every account in your book.

Navigate Platform Strategy

• Manage change. LinkedIn’s guidelines evolve constantly.

• Ensure health. Help users adapt to these changes and adjust sending limits.

• Keep them active. Ensure accounts remain healthy so users can keep sending.

Lead the Transition to HeyStack

• Bridge the gap. Guide customers from our legacy tool (CoPilot) to our new AI platform (HeyStack).

• Drive adoption. Ensure smooth onboarding and early wins so users stay and expand.

Who You Are

• You have sales DNA. Experience in Customer Success, Account Management, SDR/AE, or any outbound prospecting role. You are comfortable asking for money.

• You are an AI native. You use ChatGPT, Gemini, or Claude daily. You know how to prompt. You are excited about the future of AI agents.

• Outbound-Savvy: You understand LinkedIn. You know the difference between a Connection Request and an InMail, how Boolean search works, and why certain messages get replies while others don’t.

• Resilient & Solutions-Focused: This is a high-volume role with demanding customers. You don’t get flustered when someone is upset. You stay calm, solve the problem, and keep moving. You can balance empathy with efficiency.

• You are nearshore. But you can work North American hours.

The Non-Negotiables

• Experience: 1–3 years in a customer-facing role (SDR, BDR, Account Manager, or CSM). You have carried a quota or managed a ticket queue before.

• Language: C1/C2 English proficiency. You must be able to write nuanced, professional emails and handle rapid-fire objections on Zoom without hesitation.

• Tech Stack: You have used a CRM (HubSpot, Salesforce) and a ticketing system (Intercom, Zendesk). You are comfortable learning new software in 24 hours.

• Setup: You have a dedicated workspace and high-speed internet (stable enough for video calls).

The Compensation Model

1. Base Salary: Consistent monthly pay (70% of your OTE).

2. Retention Bonus: Keep your portfolio churn under 7%, and you earn 70% of your variable pay.

3. Expansion Bonus: Sell $8k in upgrades/referrals, and you earn 30% of your variable pay. Accelerator: Sell more than $8k, and every dollar pays out 1.5x. This is uncapped.