Director, People Services

Our Company:

At Cerebral, we're on a mission to democratize access to high-quality mental health care for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible, while tackling the stigmas that surround mental illness.

Since launching in January of 2020, Cerebral has scaled to provide mental health services to more than 700,000 people in all fifty US states. With support from investors like SoftBank, Silver Lake, Access Industries, Bill Ackman, WestCap, and others, and impactful leaders like you, we’ll continue to democratize mental health care and double down on clinical quality and deliver exceptional client outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for hundreds of thousands of clients:

• 82% of clients report an improvement in their anxiety symptoms after using Cerebral.  

• 75% of clients who report improvement in their depression see improvement within 60 days.  

• 50% of clients who initially report suicidal ideation no longer harbor suicidal thoughts after treatment with Cerebral.

This is just the beginning for Cerebral, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based mental health care without high costs and/or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

The Role:

We are looking for a Director of People Services to lead strategic and tactical people service delivery initiatives across Cerebral. The ideal candidate is interested in architecting an exceptional employee experience and excels in a dynamic, fast-paced, data-driven environment. As a member of Cerebral’s People Leadership Team, you will be a trusted advisor to leaders across the org, and will be accountable for driving a range of high priority initiatives for Cerebral, including maintaining and optimizing People Systems (UKG), overseeing company benefits programs, managing vendors, upgrading administration of people services, and deploying best practice programs that delight employees and foster a high-performance, high-empathy culture at Cerebral. You will lead, build, and develop a team that currently includes a Sr. HRIS Analyst, Benefits Manager, and People Operations Specialist to support your mandate and key objectives. 

Who you are

• BA/BS degree in a related field; Masters degree in HR, HR Management, or Business Administration is strongly preferred

• 8+ years of professional experience working in HR Shared Services, HR Administration, HR Systems, HR Operations, or related disciplines; prior HR Generalist experience preferred

• SHRM-CP or SHRM-SCP are preferred, but not required

• Experience managing an HRIS is required; UKG experience strongly preferred

• Extensive experience developing and maintaining compliant HR processes and policies 

• Deep knowledge of HR programs and practices, including applicable state and federal employment laws and regulations

• Experience leveraging technology and data analytics to inform People insights and strategy

• Demonstrated analytical thinking, problem-solving, and decision-making skills

• Effective coaching and facilitation skills; ability to advise and influence colleagues at all levels of the organization

How your skills and passion will come to life at Cerebral:

• Lead People digitalization strategy, business process mapping, service delivery model, HRIS, and self-service tools 

• Manage employee data, prepare reports on key metrics, and perform People analytics to inform strategic decision-making

• Manage operational administration of core People processes across the hire-to-retire lifecycle 

• Manage continuous improvement process for the People Services group; iteratively drive prioritized changes to services and processes

• Oversee company benefits strategy and administration (medical / dental / vision, 401k / retirement, life / disability insurance, leaves, etc.)

• Manage People Operations Specialists to drive culture-building and employee engagement initiatives (including offsites, all-hands, engagement surveys, deploying swag, etc.)

• Collaborate with the broader People team to champion and accelerate a culture of inclusion and excellence - in which employees feel engaged and inspired to deliver mission-aligned results

• Cultivate and foster internal relationships with key business leaders to advance the People Services delivery strategy and agenda

• Drive vendor selection & vendor management for People function

What we offer: 

• Mission-driven impact:

  • Shape the future of the #1 largest and fastest growing online mental health care company in the world

  • Build a platform that is improving the lives and well-being of hundreds of thousands of people (and counting)

  • Join a community of high achievers who have a passion for promoting mental health

• Path to develop & grow:

  • Bi-annual performance reviews & opportunities for promotions - as Cerebral grows, so should you. We build your goals together and forge a career path that is right for you

• Remote-first model: Work virtually from anywhere in the US

• Competitive compensation & benefits:

  • Total compensation includes equity/stock options

  • Medical, Dental, Vision, Life Insurance, and 401k with employer match to all employees

  • Unlimited PTO - we encourage taking the time you need to relax and recharge

  • Top-tier wellness benefits and perks, including bi-quarterly mental health days (8 per year), No-Meeting-Wednesdays, holistic monthly wellness stipend, and access to on-demand health & wellness content

    • $200 WFH reimbursement

• Culture & connectivity:

  • Virtual social events (e.g., happy hours) enable us to build a sense of community and connect on a more personal level

  • Monthly peer-to-peer recognition allowance via Bonusly allows team members to reward one another for values-aligned contributions

  • Optional in-person company retreats provide an opportunity to augment team-building and celebrate our successes together

The national base salary range (OR the national hourly range for nonexempt positions) offered for this position is outlined below.  Cerebral is committed to equal pay for equal work; however, business reasons may dictate variations in pay that are attributed to objective factors, such as geography, candidate's qualifications, and supply and demand. Total compensation includes base salary and may include an annual performance bonus and equity/stock options. 

National Base Salary Range (could be increased by 10-20% based on cost of living)

$180,000—$200,000 USD

Who we are (our company values):

• Client-first Focus - relentless focus on advancing the quality of care, clinical experience, and patient safety

• Ethics & Integrity - do what is right and demonstrate ethical principles, even when no one is watching

• Commitment - accountable for fully delivering on commitments to our clients and each other

• Impact & Quality - make a positive impact and deliver high quality outcomes, based on data and evidence

• Empathy - act compassionately, listen to seek understanding, and cultivate psychological safety with clients and colleagues

• Collaboration - achieve our goals together as a united team, strengthened by mutual openness, trust, and diversity of thought

• Thoughtful Innovation - continuously evolve our ability to deliver on our mission, prioritizing long-term, strategic bets over short-term gains

Cerebral is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

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Cerebral, Inc. is a management services organization that provides health information technology, information management system, and non-clinical administrative support services for various medical practices, including Cerebral Medical Group, PA and its affiliated practices (CMG), who are solely responsible for providing and overseeing all clinical matters. Cerebral, Inc. does not provide healthcare services, employ any healthcare provider, own any medical practice (including CMG), or control or attempt to control any provider or the provision of any healthcare service. “Cerebral” is the brand name commonly used by Cerebral, Inc. and CMG.