2nd line Support Specialist

CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions". 

Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!

We are seeking a dedicated 2nd Line Support Specialist to join our dynamic team. This role involves providing advanced technical support, addressing complex issues related to payment service integrations, and ensuring the smooth operation of our services. Ideal candidates should have a strong technical background, excellent problem-solving skills, and a genuine interest in the crypto space

Responsibilities:

• Provide advanced technical support for fintech services, specializing in cryptocurrency and fiat transactions

• Address and resolve complex issues related to payment service integrations

• Utilize tools for API testing (e.g., Postman) and work with CRM systems (e.g., Salesforce) for daily tasks

• Conduct proactive and recurring technical reviews of client payment form integrations, sharing feedback and best practices

• Offer expert support for clients with unique API integration challenges and ensure the successful integration of new platforms and VIP clients

• Design, oversee, and deliver training programs on operational topics to enhance clients' understanding and use of our services

• Collaborate with internal teams to optimize operations and contribute to the development of best practices

Requirements:

• 1+ years of experience in 2nd line support in fintech (cryptocurrency or fiat preferred)

• Strong written and oral communication skills in English and Russian

• Solid understanding of software development processes and methodologies

• Experience with API testing tools and CRM systems

• Experience with tools for working with logs (e.g. Kibana)

• Familiarity with Atlassian products (Jira, Confluence) is a plus

• Basic skills in SQL and knowledge of API principles

• Ability to work independently and as part of a collaborative team

• A keen interest in the crypto space and a commitment to staying informed about industry developments

Preferred Qualifications:

• Problem-solving skills and an analytical mindset

• Open-mindedness and receptiveness to feedback

• Organizational skills with a strong focus on delivering results

Why should you choose CoinsPaid?

To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other's growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2023 CoinsPaid was awarded 8 times:

- Forbes - “Best Crypto Payment Gateway for High-Volume Transactions”;

- The Global Brands Magazine - "Leading Cryptocurrency Payment Solutions - Estonia";

- Baltic TECH Awards - “Blockchain: Company of the Year”;

- Global Payment Innovation Awards  - “Best Blockchain Payment Initiative“;

- EGR B2B Awards  - “Cryptocurrency Services Supplier 2023 ”;

- EiGE Awards - “Best Payment Provider in 2023”;

- MiGEA Excellence Awards  - “Best Crypto Payment Provider”;

- SiGMA Balkans  - “Crypto Payment Solution of the Year”.

Solid facts about CoinsPaid:

- Private and profitable company, registered and licensed in Estonia;

- Secure business, with regular financial and regulatory audits;

- Over 9 years of experience in the blockchain development;

- Over €700M processed in crypto monthly;

- Over 1M transactions processed monthly;

- Over 800 merchants accounts serviced;

- Over 220 team members across 30+ countries.

By joining CoinsPaid now, you’ll participate in building the world's best crypto payment ecosystem, conquering new markets, and popularising cryptocurrencies.

Sounds good? Well then, we can’t wait to see your resume!

To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/