![](https://cdn.dynamitejobs.com/companies/1tFkbH0QOldHgNm5fGdDNbFqIzv2/i34z5YVsHKQOCgAiYWmw/thumbs/icon_256x256.png?rev=32)
Customer Success Manager
CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions".
Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!
We are looking for an experienced customer success manager to join our high performing customer success management team. The ideal candidate has extensive Fintech, Crypto or iGaming B2B Customer Success Management experience, and approaches client relations with growth ambitions, superior service and an always-available mindset
Responsibilities:
Ensure client volume and revenue targets are met or exceeded through outstanding client service, proactively identifying growth opportunities and an “always-available” mindset
Maintain, optimise and negotiate contractual agreements and terms
Forecasting, monitoring, achieving and reporting on client based targets
Create and nourish strong relationships internally with other teams and stakeholders
Organise client meetings virtually and face to face to maintain strong and mutually beneficial relationships
Promote and share the product’s benefit and value
Keep records updated in CRM, Email, Confluence and other internal softwares
Occasional travel to industry expos, conferences and attending relevant networking events
Other duties as required from time to time by the company
Requirements:
Has 3+ years of Fintech, Crypto, iGaming or other online business account management experience within a B2B setting
Is service first driven, self-motivated and has the ability to work independently
Believes listening, empathy and serving clients with a smile while also driving commercial results is essential for success
Thrives in a fast-paced start-up environment with focus on speed and problem solving
Works and manages time in a highly structured and efficient manner
Has excellent English written and verbal communication skills
Has strong negotiations skills and always looks for mutually beneficial solutions
Is passionate about crypto and the latest payment solutions available on the market
Has high energy, a positive attitude and believes team-work is crucial to success
Has outstanding problem-solving skills
Has strong organisation skills, reporting skills and attention to detail
Has experience with using Salesforce, Jira, Confluence and Tableau
Proficiency in English and Russian, written and verbal
Why should you choose CoinsPaid?
To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other's growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2023 CoinsPaid was awarded 8 times:
- Forbes - “Best Crypto Payment Gateway for High-Volume Transactions”;
- The Global Brands Magazine - "Leading Cryptocurrency Payment Solutions - Estonia";
- Baltic TECH Awards - “Blockchain: Company of the Year”;
- Global Payment Innovation Awards - “Best Blockchain Payment Initiative“;
- EGR B2B Awards - “Cryptocurrency Services Supplier 2023 ”;
- EiGE Awards - “Best Payment Provider in 2023”;
- MiGEA Excellence Awards - “Best Crypto Payment Provider”;
- SiGMA Balkans - “Crypto Payment Solution of the Year”.
Solid facts about CoinsPaid:
- Private and profitable company, registered and licensed in Estonia;
- Secure business, with regular financial and regulatory audits;
- Over 9 years of experience in the blockchain development;
- Over €700M processed in crypto monthly;
- Over 1M transactions processed monthly;
- Over 800 merchants accounts serviced;
- Over 220 team members across 30+ countries.
By joining CoinsPaid now, you’ll participate in building the world's best crypto payment ecosystem, conquering new markets, and popularising cryptocurrencies.
Sounds good? Well then, we can’t wait to see your resume!
To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/
This job is closed
But you can apply to other open Remote Crypto / Web3 / Blockchain jobs
About the company
Similar Remote Jobs
- Opened 3 days ago Featured Job Remote Job
- Opened 10 days ago Featured Job Remote Job
- Opened 13 days ago Featured Job Remote Job
- New Job! Promoted Job Remote Job
- Closes in 14 days Promoted Job Remote Job