Customer Success Manager - Mexico

About the role
As a Customer Success Manager at Cyberhaven, you will be the trusted advisor and advocate for our customers, helping them succeed in leveraging our cutting-edge data security solutions. You'll ensure customers derive maximum value from their investment, drive adoption, and foster long-term relationships to support renewal and expansion opportunities.

What you'll do

• Customer Advocacy: Build strong relationships with key stakeholders, understanding their business objectives and aligning Cyberhaven's solutions to meet their goals.

• Value Realization: Regularly review customer usage data, identify opportunities for optimization, and recommend best practices to maximize the impact of Cyberhaven's solutions.

• Retention and Growth: Monitor customer health scores and proactively address risks or concerns to ensure high retention rates and identify upsell opportunities.

• Feedback Loop: Act as the voice of the customer by gathering feedback and conducting QBRs and collaborating with internal teams (product, engineering, sales) to drive improvements in the platform.

• Reporting: Maintain accurate records of customer interactions, goals, and success metrics using specific tools like Salesforce, Gainsight, or others.

• Renewals: Manage renewals lifecycle with customers, including quoting and uplifts

Who you are

• 3+ years of proven experience as a Customer Success Manager, Account Manager, or similar role in the cybersecurity industry.

• Experience with SMB customers and complex account management.

• Strong understanding of data security, compliance, or related technical concepts.

• Excellent communication and interpersonal skills with the ability to engage technical and non-technical stakeholders.

• Proactive problem solver with a customer-centric mindset and the ability to work independently.

• Familiarity with tools like Salesforce, Gainsight, or similar customer success platforms.

• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

• Knowledge of data classification, security frameworks, and compliance standards.

• Candidates must be located in Mexico

Joining Cyberhaven is a chance to revolutionize data security. Traditional tools fall short, but we’ve reimagined protection with AI-enabled data lineage that analyzes billions of workflows to understand data, detect risk, and stop threats. Backed by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, alongside experts driven to help customers protect their most valuable information.

Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.