Senior Manager, People Operations

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Overview:

As the Senior Manager, People Operations, you will play a critical role in ensuring the smooth and efficient functioning of the People Operations team. You will directly manage the operational aspects of People, including but not limited to HR information and team member record management, contract and employment agreement creation, compliance, and process. You will work across the People team to understand how team member information flows and where, when and how it needs to be handled, supported and managed to what desired outcome then ensure our workflows, processes, and operations are efficiently built and aligned. 

Key Responsibilities:

People Information Management:

• Manage the integrity of our internal team member data and information, to include the information stored in the HRIS system.

• Generate reports and otherwise conduct QA and regular audits to verify and validate information management and data integrity in our systems.

• Evaluate and recommend enhancements to HRIS functionality as needed to drive efficiency and automation in our processes.

Compliance and Policy Adherence:

• Ensure compliance with all applicable global employment and contractor laws and regulations.

• Develop, update, and communicate HR policies and procedures, specifically related to recordkeeping, contract and employment agreements, and electronic documentation.

• Conduct regular audits to ensure adherence to policies and identify areas for improvement.

Team Member Records Management:

• Maintain accurate and confidential team member records in compliance with all statutory and legal requirements.

• Oversee recordkeeping processes, including documentation, retention, and disposal.

• Implement and manage electronic recordkeeping systems for efficiency and accessibility, and advise on best practices for Deel given our hr technology stack, requirements, and global workforce.

Process Improvement and Efficiency:

• Identify opportunities to streamline HR processes and improve operational efficiency.

• Lead or contribute to projects aimed at enhancing HR systems, workflows, and procedures.

• Collaborate with cross-functional teams to implement process improvements.

Team Leadership and Development:

• Provide leadership and guidance to the People operations team, fostering a positive and productive work environment.

• Set goals and OKRs (objectives and key results) for the function and team, and provide ongoing feedback and coaching.

• Design, build and facilitate training and development initiatives to enhance team skills and capabilities.

Team Member Life Cycle (Onboarding, Offboarding, and Changes):

• Build and manage team processes to handle the inflow of information from talent acquisition to people operations for new hire onboarding, profile creation, and documentation.

• Partner with cross functional teams and stakeholders, such as payroll and payments, talent acquisition, HRBPs, People Success, IT, and others to understand the requirements for team member records and information management then ensure processes are designed to capture and collect information for accurate data entry and management, specifically in the HRIS.

• Lead the team directly managing and creating contracts, employment agreements, and necessary amendments and other related documentation from onboarding to offboarding.

• Serve as a point of escalation for all document and agreement related questions from stakeholders.

• Maintain knowledge of, and partnership with, the Knowledge team, legal, and other stakeholders to ensure we are using the most current and compliance. documentation, including contracts and employment agreements on and off platform.

• Create and maintain matrices and procedures for processing changes to team member information, to include but not limited to approvals required by request type, roles and permissions to request and approve changes, and the review process necessary.

• Manage the team to operate within agreed upon SLAs (service level agreements), specifically for new hire onboarding and offboarding.

• Cultivate the best in class team member support when responding to questions and resolving issues including team member employment or service verifications, access requests and claims.

Global Mobility

• Manage global mobility programs to include design, implementation and management of the program.

• Manage the global mobility partners and serve as the point of escalation for key decisions or changes to the policy, program and process.

Background Checks

• Build, implement, and manage a compliant global background check program to meet audit and compliance requirements whilst delivering a safe and secure place to work for Deelers and our customers.

Equity Operations

• Responsible for accurate collection of, and input of, equity information into our database to enable accurate reporting, forecasting, and delivery of requests to our board.

Requirements

• Proven experience in HR operations, with a minimum of 8 years in HR and 5 years in a managerial or supervisory role.

• In-depth knowledge of record retention, profile creation,  payroll processing, benefits administration, HRIS systems, and employment laws.

• Strong analytical skills with the ability to interpret data and trends.

• Excellent communication and interpersonal skills, with the ability to interact effectively at all organizational levels.

• Demonstrated leadership ability and experience in team management.

• Detail-oriented with a focus on accuracy and compliance.

• Ability to handle confidential information with discretion and integrity.

• Proficiency in HRIS software and Google Suite.

• Global employment and contractor regulation knowledge extremely helpful

• Excellent written and oral communication skills in English required

• Self-motivated, independent, cooperative, flexible, creative, and responsible

• Desire to, and the ability to, work in a highly collaborative yet fully distributed, global team environment

• Ability to successfully work autonomously and with self-motivation and self-direction

• Strong desire to solve tough problems and share learnings with others

• Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be subject to change based on organizational needs.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.