Role Overview

As Project Management Coordinator | Product, the contractor will support Creative Operations by coordinating operational requests that involve collaboration with Product and Engineering.

This role will help organize, track, evaluate, and provide input on the prioritization of bugs, system issues, and operational improvement requests that affect Creative Operations.

The contractor will assist with business requirements documentation, workflow mapping, lightweight process mockups, user acceptance testing coordination, validation, and related activities that help clearly define operational needs and support successful deployments.

This role also helps coordinate and support the operating rhythm between Creative Operations and Product/Engineering through recurring meetings, agendas, notes, follow-ups, and status tracking.

Note: This role does not directly manage engineers, control engineering resources, own the product roadmap, or run projects within Product/Engineering. Instead, it represents Creative Operations’ needs, helps coordinate cross-functional input, and supports progress on work that impacts operations.

Work Hours

9:00 AM to 6:00 PM EST/PST

Coordinates With

Creative Ops Leadership
Project Managers
Engineers
Creative Operations Team
Customer Success Team

Location

Remote
Open to candidates in Argentina, Mexico, Colombia, Peru, the Philippines, Malaysia, Indonesia, or India

Specific Scope of Services

Bug Tracking & Coordination: Track, organize, and maintain visibility into bugs, defects, and system issues impacting Creative Operations
Prioritization Support: Evaluate bugs/requests based on impact, risk, urgency, and recommend prioritization to leadership
Business Requirements Documentation: Draft and refine requirements, translate pain points into clear problem statements, use cases, and expected outcomes
Workflow Mapping & Process Mockups: Create lightweight process diagrams, mockups, and documentation to support planning and solution design
Cross-Functional Coordination: Partner with Product/Engineering and other teams (e.g., Customer Success) to collect input and maintain alignment
Meeting Facilitation: Organize and facilitate daily/weekly operations meetings, prepare agendas, take notes, track action items, and follow up
Operational Impact Analysis: Assess system issues and workflow challenges to identify inefficiencies, risks, and dependencies
Progress Tracking & Reporting: Maintain records of open issues, requests, decisions, and provide regular updates to leadership
UAT & Testing Coordination: Organize user acceptance testing, validation, and confirm delivered changes meet operational requirements
Release & Deployment Support: Coordinate readiness activities, communication, documentation, and post-release review
Results Monitoring: Track effectiveness of fixes and improvements, provide input on adjustments needed
Continuous Improvement: Identify recurring issues and recommend improvements in visibility, documentation, prioritization, and execution
Documentation Management: Maintain accurate records of requirements, workflows, testing outcomes, meeting notes, and process changes
Support & Assistance: Provide additional coordination and documentation support as requested, aligned with Creative Operations

Requirements

Experience in project coordination, product operations, operations support, or process improvement
Strong written and verbal communication skills; ability to translate operational needs into clear documentation and action items
Strong organizational skills and attention to detail
Ability to coordinate multiple workstreams across cross-functional teams
Experience with business requirements documentation, workflow mapping, and process design
Experience coordinating user acceptance testing and validation efforts
Ability to assess business impact and support prioritization discussions
Ability to work effectively across operations, customer-facing teams, and technical teams without direct authority
Strong analytical and problem-solving skills
Ability to work independently, manage ambiguity, and maintain momentum
Proficiency with Jira, Confluence, Figma, and standard collaboration tools
Experience supporting cross-functional initiatives impacting operational teams preferred
Familiarity with creative operations, service delivery environments, or production workflows preferred

Remote Project Management Coordinator (Product)