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Customer Success Manager
Do you like actively helping people? Do you like communicating with different people and cultures? Are you familiar with HTML? Customer support can be immensely gratifying as we have a knack for making our customers successful and satisfied. Check out the testimonials on our web site. Using your natural interpersonal skills, and product knowledge, you would be helping customers all over the world.
Responsibilities
Develop and maintain great customer relations and ultimate satisfaction
Provide customer service from site search customization, technical issues, to feature requests
Conduct customer analysis – abandonment, behavior, segmentation, trends, churn and more
Requirements
Service orientation & active listening – actively looking for ways to help our customers
Good knowledge of HTML and web technology – be able to isolate web pages using console or firebug
Excellent English skills at a mother tongue level is a must – additional language is an advantage
Excellent organization, project, and time management skills
Previous experience, especially in Internet companies is an advantage
Location
US West Coast/ Israel - 100% remote position
This job is closed
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About the company
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