Customer Success Manager

Do you like actively helping people? Do you like communicating with different people and cultures? Are you familiar with HTML? Customer support can be immensely gratifying as we have a knack for making our customers successful and satisfied. Check out the testimonials on our web site. Using your natural interpersonal skills, and product knowledge, you would be helping customers all over the world.

Responsibilities

• Develop and maintain great customer relations and ultimate satisfaction

• Provide customer service from site search customization, technical issues, to feature requests

• Conduct customer analysis – abandonment, behavior, segmentation, trends, churn and more

Requirements

• Service orientation & active listening – actively looking for ways to help our customers

• Good knowledge of HTML and web technology – be able to isolate web pages using console or firebug

• Excellent English skills at a mother tongue level is a must – additional language is an advantage

• Excellent organization, project, and time management skills

• Previous experience, especially in Internet companies is an advantage

Location

• US West Coast/ Israel - 100% remote position