Senior Concierge Manager

Job Title: Senior Concierge Manager

Location: Remote

Company Overview:

FlyFlat is a luxury travel platform offering the best deals on long-haul, international, business, and first-class tickets. With an average saving of 35% off retail prices and up to 80% off on last-minute flights, FlyFlat has garnered client loyalty through its excellence in customer service and innovative booking methods.

Role Overview:

FlyFlat is seeking to hire someone with a passion for international travel as a Senior Concierge Manager. Our entire team is remote across four continents, and we all love to travel and take advantage of being on a remote team working from around the world. We intend for all team members to share this passion for the coming decades at FlyFlat!

Responsibilities

• Managing our concierge team

• Providing client service directly for VIPs, including finding great business and first-class deals

• Problem-solving during high-pressure, time-sensitive situations

• Recruiting concierges and concierge managers as the business grows, playing a part in vetting all potential concierge candidates

• Owning the client experience, maintaining and developing a strong brand for both existing and potential customers, and improving our process and training documents to enhance our service continually

• Running billing for credit card payments, authorizations, and refunds on the Stripe backend

• Working in tandem with the accounting team for end-of-month billing and reporting

Qualifications

• You have a passion for international travel

• You are a hacker in all aspects of life

• 2+ years of experience in the management of travel agents or concierges, or similar professionals in the travel industry

• You have proficiency in Sabre GDS

• You are results-driven and extremely proactive

• You have a strong analytical ability, are detail-oriented, and are proficient with analytical tools

• You have 2+ years of experience directly dealing with customers via email, SMS, and chat apps

• You are uber-responsive to emails, WhatsApp messages, and Telegram messages in your personal and professional life

• You take an ownership mentality to your work

• Access to a distraction-free workspace with excellent internet connectivity and your own laptop.

Nice to Have:

• Hidden city ticketing experience

• Hub city/Repositioning flight booking experience

• Experience with early-stage, high-growth startups, operating with lean and efficient teams

• Significant personal international travel experience

• Strong knowledge of credit points and airline mileage programs

What We Offer:

• Base Salary: $18,000 - $36,000

• Profit-based Commissions: To be mutually agreed upon based on clear metrics, so success is heavily incentivized. We expect the bonuses in a successful state of hitting our growth goals to dwarf the base salary.

This role offers a unique opportunity to contribute to FlyFlat's success. If you have the expertise and are eager to excel in a fast-paced environment within the luxury travel industry, we invite you to apply.

Over 50% of our workforce has gotten a promotion within one year of joining FlyFlat - we like to hire those that work hard and take an ownership mentality to everything they do and reward those that excel quickly with more.